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Medical Receptionist

INtetechglobal
Bellaire, TX Full Time
POSTED ON 12/10/2024 CLOSED ON 2/7/2025

What are the responsibilities and job description for the Medical Receptionist position at INtetechglobal?

Job Title: Contact Centre Rep - Scheduler (35562343) - 15 Positions

Location: Bellaire, TX 77401

Job Type: 03 Months contract

Schedule Notes:

M-F, 7a-7p and Saturdays, 9a-2p.- candidates must be available to work any of these days or times

Duties:

  • Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

  • Accurately documenting all calls using the appropriate computer systems.
  • Following up on any unresolved queries and completing any call back requests in a timely manner.
  • Providing advice, information and solutions to all customers.
  • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

  • Working to achievable targets within a strong team orientated environment.
  • To adhere to quality scripts and to maintain a high level of quality scores.
  • Ability to adapt to new changes in a fast pace environment.
  • To represent the organization in a positive and professional way at all times.
  • Display a positive attitude and high level of commitment.
  • To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

department meetings as requested.

  • Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
  • Any other duties that may be assigned by your leader.

Skills:

  • Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration

knowledge.

  • Understanding patient privacy requirements for protected health information (PHI).
  • Basic knowledge of best practice standards for customer service and management of customer expectations.
  • Understanding the importance of employee engagement in the contact center environment.
  • Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate

information.

  • Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
  • Bilingual, English and Spanish preferred.
  • If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language

Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education:

H.S. Diploma or GED- Required

2 years contact center, customer service, &/or other
experience in a healthcare setting is required.

Required Skills:

CUSTOMER SERVICE

Job Type: Contract

Pay: $16.89 - $20.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • If interested, please leave your email, contact number and best time to reach you

Experience:

  • Customer service: 2 years (Preferred)
  • Medical scheduling: 2 years (Preferred)

Language:

  • Spanish (Preferred)

Work Location: In person

Salary : $17 - $20

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