Job Duties - - Lead generative research to inform the product roadmap 6 months – 2 years out - Partner closely with designers, product managers, and business partners in leading research that enables teams to make informed and confident decisions - Proactively collaborate with and advise product managers and stakeholders in research planning, execution, and communication - Plan, lead, and socialize research studies to help drive partner (employee) experiences with our technology - Own the development of research and insights for a product team that drives the way our product organization understands and designs for our store partners (employees) - Contribute to the prioritization of work and projects - Package insights into tools and assets for designers, product managers, and business stakeholders to leverage (e.g., frameworks, use cases, design recommendations) - Find creative and compelling ways to present and evangelize insights throughout the company, tailoring findings to suit the audience Job Requirements - • At least 5-7 years of relevant work experience • Experience leading research on mobile applications and websites serving multiple user roles. Experience leading research on interconnected platforms and systems • Experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, and communicating) • Strong communication and storytelling skills • Exceptional presentation skills (e.g., time management, engaging the audience, polish & relevancy of info shared). In this role, the UXR will need to address audiences at varying levels, and keep them engaged • Experience working in close partnership with designers, product managers, and engineers • Knows when quant research is needed • Solid understanding of wireframes, storyboards, user flows, process flows and site maps Proficient in Figma or other visual tools • You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams • Positive attitude, collaborative spirit and openness to giving and receiving feedback • A solid grasp of user-centered design (UCD), user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns. • Generative Research focused background: Interviews, Diary Studies, Open Card Sort, Contextual Inquiry, Open-ended Survey Questions, Ethnographic Research, Competitive Analysis ->Portfolio demonstrating your expertise and ability to articulate your process