Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Market Development and Strategy team as a Senior Communications Manager for Customer Engagement. This team is building relationships with key customers to codify learnings, build scalable and repeatable processes, and introduce a new way of working for QuickBooks.
The successful candidate will create and engage with top-tier customer panels, communicating insights and telling customer stories across the organization To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. The ideal candidate will be a creative problem solver with excellent interpersonal, communication and presentation skills.
Qualifications

• A minimum of 10 years of experience in customers engagement and /or communications
• BS/BA degree in Communications, Marketing, Political Science, or a relevant field
• Sharp business judgment, ability to see "big picture" and to prioritize
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset
• Superb ability to influence and motivate others, drive collaboration, teaming and resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills

Responsibilities

• Execute on the strategy to develop and nurture a top-tier customer advisory panels. Creating an overall customer panel engagement models. Deepening strategic customer relationships.
• Scale and streamline communications and customer engagement activities.
• Capture customer insights and communicate customer stories across the organization in multiple formats (presentations, videos, messages, etc) to drive customer awareness, empathy and improvement mind-set.
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization.
• Contribute to codification and sharing of best practices in customer engagement across the organization.
• Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.
• Develop and maintain relationships with key stakeholders, both internally and externally.
• Develop key metrics and capture and analyze data to continuously improve the impact of customer engagement.
• Establish a deep understanding of all of Intuit product offerings.