3 Senior Manager, Customer Engagement Jobs in Mountain View, CA
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Senior Manager, Customer Engagement
$152k-188k (estimate)
Full Time | Specialty Trade in Construction
2 Weeks Ago
Intuit is Hiring a Senior Manager, Customer Engagement Near Mountain View, CA
OverviewCome join the Market Development and Strategy team as a Senior Communications Manager for Customer Engagement. This team is building relationships with key customers to codify learnings, build scalable and repeatable processes, and introduce a new way of working for QuickBooks.
The successful candidate will create and engage with top-tier customer panels, communicating insights and telling customer stories across the organization To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. The ideal candidate will be a creative problem solver with excellent interpersonal, communication and presentation skills.
What you'll bring
The successful candidate will create and engage with top-tier customer panels, communicating insights and telling customer stories across the organization To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. The ideal candidate will be a creative problem solver with excellent interpersonal, communication and presentation skills.
What you'll bring
- A minimum of 10 years of experience in customers engagement and /or communications
- BS/BA degree in Communications, Marketing, Political Science, or a relevant field
- Sharp business judgment, ability to see "big picture" and to prioritize
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset
- Superb ability to influence and motivate others, drive collaboration, teaming and resolve conflict between diverse stakeholder groups
- Demonstrated exceptional learning agility
- Executive presence, excellent verbal and written communication
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
- High energy, strong work ethic, disciplined execution skills
- Execute on the strategy to develop and nurture a top-tier customer advisory panels. Creating an overall customer panel engagement models. Deepening strategic customer relationships.
- Scale and streamline communications and customer engagement activities.
- Capture customer insights and communicate customer stories across the organization in multiple formats (presentations, videos, messages, etc) to drive customer awareness, empathy and improvement mind-set.
- Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization.
- Contribute to codification and sharing of best practices in customer engagement across the organization.
- Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.
- Develop and maintain relationships with key stakeholders, both internally and externally.
- Develop key metrics and capture and analyze data to continuously improve the impact of customer engagement.
- Establish a deep understanding of all of Intuit product offerings.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Specialty Trade in Construction
SALARY
$152k-188k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/05/2024
HEADQUARTERS
LINCOLN, NE
SIZE
50 - 100
FOUNDED
2011
CEO
LESLIE ANDERSEN
REVENUE
$5M - $10M
INDUSTRY
Specialty Trade in Construction
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