Position Summary:

The client is looking for a candidate who can work with emergency call systems (like NG911) and call centers. The person will review important documents, give advice, understand customer needs, and make sure everything runs smoothly. They need to have a lot of experience with NG911 systems, call centers, and technical knowledge about communication systems.

Visa Status:

• USC/GC only
• H1Bs/EADs - (Sponsorship is not available for this position)
• Any Work Visa

Location:

Brooklyn, NY, United States | Onsite Role - 5 days a week

Key Responsibilities:

As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture. Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation.

• Review business and requirements analysis and design documents, and provide comments.
• Review test, Implementation, and cutover plans.
• Advise operational and technical team members
• Understand customer requirements, both technical and operational
• Collaborate with business partners to manage testing support

Qualifications:

• Experience with the Public Safety E-911 system
• 12 years of Call Center Call Handling systems experience
• Knowledge of NENA Next Gen 911 standards

Desirable Skills/Experience:

• Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of a call center campaign
• Additional Call center experience - Managed IVR Scripting, Managed call center clients, Performed hands-on fixes at the desktop or application level
• BS/BA undergraduate degree
• Experience configuring Oracle’s Session Border Controller
• Experience developing comprehensive test plans/use cases/scenarios, define expected testing results, analyze and triage defects reported
• Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, and RingCentral.
• Knowledge of protocols such as VOIP, SIP, RTP, SS7
• Experience with standard software development lifecycle processes used within the systems development organizations