139 Technical Support Specialist (12 Hour Weekend Shift, PT or FT available) Jobs in Charlotte, NC
inVue is Hiring a Technical Support Specialist (12 Hour Weekend Shift, PT or FT available) Near Charlotte, NC
- You have a passion for technology and innovative solutions.
- You are naturally curious about the way things work and have the distinct ability to pick up both hardware and software concepts easily
- You are an amazing problem-solver with exceptional customer service skills, going beyond customer expectations.
- You have excellent interpersonal, verbal, and written communication skills and the ability to effectively prioritize and manage your time.
- You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a prominent level of professionalism.
- Become highly proficient with InVue’s product suite, troubleshooting issues through various channels including email tickets, chat, and phone.
- Deliver an exceptional customer experience by finding and documenting customer needs and issues, answering incoming inquiries, effectively applying problem-solving techniques and following issues through to their successful resolution.
- Establish and keep a positive and professional relationship with customers by supplying continuing education on how to effectively use products and by clearly explaining the cause and resolution for issues so Customers are confident that the product will perform as intended.
- Replicate issues as needed to ensure that symptoms and probable cause are fully understood.
- Determine the severity level and urgency of every issue based on the impact on the Customer's business operations.
- Manage all open technical service requests to ensure prompt resolution of customer issues, including level two support.
- Communicate and collaborate with cross functional teams and departments to discuss and resolve issues, escalating when necessary.
- Responsible for continuously updating and expanding the Help Center, ensuring content is accurate, up-to-date, and aligned with the evolving needs of users.
- Document best practices in our help center to enhance the quality and efficiency of the Customer Care Department.
- Saturday and Sunday are 12-hour shifts (8am-8pm EST)
- Optional Full Time work schedule is available for qualified candidates.
- End-to-end problem analysis: You have a solid record of accomplishment investigating problems from start to finish. Understanding the chain of events that led to the problem occurring.
- Must be able to articulate technical issues clearly and understand your audience.
- Demonstrated experience in technical writing, with the ability to clearly document complex processes and create user-friendly guides.
- Successfully deployed SaaS software for a startup, mid-level, or enterprise company.
- Have excelled in hardware and software environments. You know how to work in both areas and can learn new products in a short amount of time.
- Proven experience working in Zendesk Suite.
- Ability to flourish in a high growth, fast paced, ever-evolving environment.
- Fluent Spanish is highly preferred.
Job Summary
Full Time
Retail
$61k-83k (estimate)
09/08/2024
11/07/2024
invue.com
CHARLOTTE, NC
200 - 500
2007
Private
JAMES SANKEY
$50M - $200M
Retail
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The job skills required for Technical Support Specialist (12 Hour Weekend Shift, PT or FT available) include Technical Support, Troubleshooting, Customer Service, Problem Solving, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (12 Hour Weekend Shift, PT or FT available). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (12 Hour Weekend Shift, PT or FT available). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (12 Hour Weekend Shift, PT or FT available) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (12 Hour Weekend Shift, PT or FT available), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (12 Hour Weekend Shift, PT or FT available). You can explore the career advancement for a Technical Support Specialist (12 Hour Weekend Shift, PT or FT available) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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