The Australia Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. As a Fidessa Technical Support Analyst you will work in a team providing first and second line application support for our Fidessa financial trading and market data systems.