The People Services Specialist will provide functional subject matter expertise and user guidance for Workday within the HR Service Center for employees in North America. This role provides HR systems support to employees, business leaders, other Shared Services and Human Resources teams. This position serves as a point of contact for assigned functional areas and ensures data integrity in all HRIS systems, operational excellence in maintaining HR data, testing of system changes/upgrades, utilization of data reports and analyzing data flows for process improvement opportunities. This position also supports HRIS/Operations projects as assigned as well as HR communication projects.

Main Responsibilities & Job Expectations

• Maintain and update employee data in the HRIS system, ensuring accuracy, data integrity and completeness.
• Serve as HR systems “Super User” and support system maintenance and troubleshooting.
• Partner with stakeholders to support system related projects: System implementations and integrations.
• Serve a project management support for NA PS Projects as well as operate as additional project management support for broader NA Human Resources Projects which includes but is not limited to AskHR and mergers and acquisitions (M&As).
• Coordinate system related process improvement: Enhancements and upgrade activities for HR processes, policies and practices that impact accuracy and efficiency.
• Ensure data integrity across HR systems via reporting, clear processes, and system administration; Maintain internal databases and systems.
• Prepare the documents required for payroll, gather appropriate documentation and coordinate with payroll team.
• Collaborate with NA HR Centers of Excellence and manage internal NA HR website (MyIpsen NA HR)
• Build curriculum to train, coach and mentor HR colleagues on Tier 0 process and system assignments.
• Support HRBPs with employee data reports as required.
• Provide exceptional customer service to inquiries and requests.
• This role may provide dedicated support to global HRIS projects as assigned and / or support HR COE communication projects.

Knowledge, Abilities and Experience

• BA/BS and minimum of 2 years of related HR experience
• 2 years’ of HRIS experience; Workday experience is required
• Merger and acquisition Systems Support Experience preferred.
• Other HRIS systems knowledge like ADP is preferred.
• HR operations project management experience is ideal

Key Technical Competencies

• Ability to manage workload autonomously as well as understanding when to collaborate with team/stakeholders.
• Ability to work closely with other areas such as IT, Benefits, Compensation, Talent Acquisition and Payroll
• Excellent follow-up and customer service skills along with strong interpersonal skills
• Demonstrated ability to communicate effectively, verbally and in writing across all levels of the organization, sound public speaking skills.
• Ability to identify and resolve problems in a timely manner.
• High level of responsibility regarding confidential information
• Strong analytical skills and attention to data quality
• Systems implementation/upgrade experience
• Advanced MS Office skills in particular Excel
• Able to work in a hybrid arrangement including 2-3 days per week from our Cambridge, MA HQ

The annual base salary range for this position is $78,300 - $95,700.

This job is eligible to participate in our short-term incentives program. At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.