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Bilingual Customer Service Representative
iQor Pueblo, CO
$36k-45k (estimate)
Full Time | IT Outsourcing & Consulting 6 Months Ago
Save

iQor is Hiring a Bilingual Customer Service Representative Near Pueblo, CO

Job description:
Onsite in our Pueblo, CO office.
OUR PRODUCT IS SERVICE, OUR STRENGTH IS PEOPLE
SUMMARY:
Pay is $15.50/hr. $16.50/hr if bilingual (Spanish). Need open schedule availability.
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
PERKS
  • Competitive Pay · 
  • Opportunity for bonuses and raises based upon performance 
  • Health benefits after 45 days (You will be eligible for iQor’s Benefits as per company policy) 
  • Paid time off after 90 days 
  • 401K 
  • Tuition reimbursement 
  • Direct Deposit (recommended), Paper Payroll Check, or payroll card available.
BE MORE WITH IQOR
We handle almost 100 million customer interactions a year at more than 40 locations around the world. As a customer interaction professional, you’ll use the newest technology and your own excellent communications skills to retain customers for the most well-known, trusted brands in the world. We’ll help you reach, stretch and realize your potential. GROW MORE with your own customized career path. LEARN MORE with award-winning training. EARN MORE with industry-leading compensation. And CARE MORE in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.
About iQor:
iQor is one of the largest tech-enabled Business Process Outsourcing (BPO) organizations in the world, with over 45,000 full-time employees at 60 locations in 9 countries. At iQor, we help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. If you’re looking for a world of opportunity, we’re looking for you. You can Be More with iQor!
SKILLS:
  • Answer incoming customer inquiries 
  • Collaborate with management teams to stay updated on new products, services, and policies 
  • Record customer information within our customer service database 
  • Engage with clients in a friendly and professional manner while actively listening to their concerns 
  • Offer support and solutions to customers in accordance with the company's customer service policies 
  • Other duties as requested
REQUIREMENTS:
  • At least 6 months of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. · Must have the ability to work independently and in a team environment. · Experience in a production environment. · Problem solving skills. · Ability to maintain accuracy and production standards. · Physical attendance is key to success and necessary to meet objectives. · You have the flexibility to work any shift, including nights and especially weekends. · High school diploma, G.E.D., Trade/Vocational School certificate or equivalent
YOUR NEW CAREER AWAITS. APPLY NOW!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Bonus pay
Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$36k-45k (estimate)

POST DATE

12/16/2023

EXPIRATION DATE

06/30/2024

WEBSITE

iqor.com

HEADQUARTERS

NORTH CHARLESTON, SC

SIZE

15,000 - 50,000

FOUNDED

1998

CEO

AARON MATTIX

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor. More
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The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Flexibility, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

01/04/2022: Bismarck, ND

Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

02/19/2022: Dayton, OH

Enrolling new customers, offering new products and services to existing customers.

12/29/2021: New Orleans, LA

A representative needs to build rapport with customers to secure sales or create a substantial client base.

01/07/2022: Providence, RI

Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

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Respond to customer service complaints before they happen.

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Minimum of one year customer service or related experience.

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They help customers with their queries and complaints.

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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

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