Location: Charlotte, North Carolina, United States

Posted Date: 05/01/2024

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

• Onboarding Hire Date: June 19, 2024
• Training Start Date: June 24, 2024
• Pay Rate: $18.00 per hour

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Assist callers with mobile device. Troubleshooting devices.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Requirements:

• This is a work onsite position
• Training schedule: Monday - Friday 9am-6pm
• Must have open availability for production schedules, including weekends, late evenings, holidays.
• Must have at least 1 year of technical support experience with mobile phones.
• Must have call center experience
• HS Diploma or GED/equivalent.
• Computer literacy and typing skills of 25 words per minute.
• *Self-motivated and able to adapt and comprehend changes in business processes or procedures.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.