Greetings, LinkedIn Family!

We are Hiring!

• Position: AWS Connect Engineer/Developer
• Location: Woodlawn, MD (Hybrid)
• Position Type: Permanent position
• Work Type: Hybrid
• Work Authorization: US Citizen, Green Card, H1B

Responsibilities:

• The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices
• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering, review and document requirements.
• Design and develop solutions within the ServiceNow environment.
• All other duties as assigned or directed.

Qualification:

• Minimum knowledge, skills, abilities needed.
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills
• Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
• Knowledge and experience with integrating Pega workflows with CCaaS.
• Knowledge and experience with building reports and dashboards preferably with Tableau.
• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.
• Must be able to obtain and maintain a US Public Trust clearance.



Preferred Qualifications: 

Candidates with these skills will be given preferential consideration.

• Adept at working independently, but also in a team environment.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
• Prior Federal government experience.
• Self-starter, highly motivated individual who adapts to a dynamic work environment.
• Strong attention to detail with an ability to operate effectively across multiple priorities.

Selected candidate must: 

•  reside within two (2) hours of SSA Headquarters in Woodlawn, MD***
• Expect at least 2 days on site and 3 days remote. Final policy will be provided by the Manager.

If this position appears to be a suitable match for your qualifications, we encourage you to apply, or else you can get in touch with me using the contact information provided. Your interest is highly valued.

Regards,

Faye Khan

Recruitment Team Lead

Direct: (703) 936-0132

Main: (703) 962-6001 Ext. 505

Email: faye.khan@iquasar.com