Catalyst Cubes is seeking to fill an Sr. AWS Connect Engineer/ Developer who has been around the block and is a pro with AWS Connect Design and AWS Cloud Platform.

One of our clients needs a Sr. AWS Connect Engineer/ Developer for a permanent position.

• Position: AWS Connect Engineer/ Developer
• Location: Woodlawn, MD
• Position Type: Full-time

Responsibilities:

• The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices
• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering, review and document requirements.
• Design and develop solutions within the ServiceNow environment.
• All other duties as assigned or directed.

Qualification:

• Minimum knowledge, skills, abilities needed.
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills
• Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
• Knowledge and experience with integrating Pega workflows with CCaaS.
• Knowledge and experience with building reports and dashboards preferably with Tableau.
• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.
• Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Adept at working independently, but also in a team environment.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
• Prior Federal government experience.
• Self-starter, highly motivated individual who adapts to a dynamic work environment.
• Strong attention to detail with an ability to operate effectively across multiple priorities.

Selected candidate must:

• reside within two (2) hours of SSA Headquarters in Woodlawn, MD***
• Expect at least 2 days on site and 3 days remote. Final policy will be provided by the Manager.

If you are interested in this position, please send me a copy of your latest resume at with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don t hesitate to contact me with any questions you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Faye Khan
Team Lead
Representing:
Catalyst Cubes
Office: Ext: 505
Direct:

An Equal Opportunity Employer

iQuasar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other.