Description

REPORTS TO: GMEC Assistant Manager

OPENING DATE: May 24, 2024

CLOSING DATE: Open Until Filled

REQUIREMENTS: Fluency in Arabic in addition to English. Knowledge of and connections with local Greater Middle Eastern communities. Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours.

GENERAL POSITION SUMMARY:

IRCO’s newest cultural center, the Greater Middle East Center (GMEC), is an inclusive Culturally- specific service center for communities from the Greater Middle East. The GMEC Family Resource Navigator will provide comprehensive culturally and linguistically appropriate supports to families of students enrolled in GMEC’s Culturally Specific After School Learning Program (CSASL). Supports include individualized case management, school to home and home to school communication around students’ progress and challenges as well as family group activities. The GMEC Family Resource Navigator will also connect families with services and resources inside and outside of IRCO. The position is part of the GMEC CSASL team and will be working closely with the GMEC Youth Facilitator and the program supervisor. All members of the GMEC growing team are expected to contribute where needed to support GMEC clients and contribute to GMEC’s success.

ESSENTIAL FUNCTIONS: 

• Provide comprehensive, culturally, and linguistically appropriate wrap-around case management services to CSASL enrolled students and their families. 
• Conduct home and site visits as needed.
• Plan and facilitate culturally specific families group activities. 
• Serve as an advocate and cultural liaison for clients and schools.
• Provide interpretation and translation as able and as needed.
• Facilitate clients’ access to eligible state or federal benefits and services.
• Provide role modeling to clients on self-regulation and on how to make appointments, to advocate for the needs of themselves and their children, and to become self-sufficient in accessing services and resources in the community.
• Protect clients’ privacy and follow agency and funder confidentiality policies.
• Maintain up-to-date client records in case files, in IRCO’s client database, and in any funder-required client databases.
• Engage in outreach and community engagement activities.
• Adhere to all IRCO and funder policies and procedures.
• Perform other duties as assigned.

SECONDARY FUNCTIONS:

• Work with volunteers and community groups willing to support clients.
• Stay involved with community gatherings and ensure clients integration within the community.

Requirements

JOB SPECIFIC QUALIFICATIONS:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be through the following:
• Experience working with youth and children and their families.
• Experience working or living in multicultural and/or multilingual environments required. 
• English required. Demonstrated fluency in Arabic required: 
• Must be familiar with service providers involved with parenting education, social services, health care, emergency services, and childcare.
• Experience with refugee populations preferred.
• Experience in case management or social work preferred.
• Knowledge of local refugee, immigrant communities, community leaders and organizations preferred.
• Exceptional interpersonal skills, including keen listening ability and relationship building skills.
• Ability to work well in team setting, as well as independently; ability to be flexible and adapt well to different dynamics in a fast-paced work environment.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.

KNOWLEDGE:

Education: Some college course work (2)

Experience:  1-2 years of experience is required (3)

Additional Language Required: Demonstrated fluency in Arabic. 

Computers: This position requires a high proficiency level with Microsoft Products, including Microsoft 365, Excel, Word, Outlook, SharePoint, Teams, and PowerPoint. Ability to learn other applications as needed. 

SKILLS:

Communication:

Regular communication inside and outside the organization to exchange ideas and gather information (5)

Creativity:

Regular need for redesign of a single focus process or procedure is needed (3)

EFFORT:

Mental:

There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed (3)

Physical:

Positions at this level require some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level (3)

RESPONSIBILITY:

Impact and Influence:

Positions at this level have little to no need or ability to analyze problem or concepts or make decisions on the information. This role has little or no impact and influence on organization operations, programs, expense or budgetary outcomes (1)

Work Independence:

Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision. New or unusual work is performed with a moderate degree of supervision, assistance, and review. (3)

Planning:

Positions at this level must be able to foresee issues associated with own work and identify future needs for supplies, equipment, resources which would stall operations or activities. (2)

Supervision:

Positions at this level are not responsible for any supervisory functions or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers. (1)

WORKING CONDITIONS:

Environment:

This level has a work environment that is usually well protected, free from hazards or obstacles. There is little element of personal risk or hazard Job conditions are usually comfortable, with only occasional issues, temperature change (2)

Schedule:

The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice. (3)