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Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care...Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers.
Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another.
We are Thinking Bigger and Moving Faster.
About This Role
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and / or patient payment options.
The typical daily responsibilities consist of the following : answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm's customer support system.
The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
Responsibilities :
Required Qualifications :
Preferred Qualifications
What's In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short / long term disability.
Additionally, we offer :
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status : Non-Exempt
LI-WB-1
LI-Remote
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$38,300 $47,800 USD
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.
If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease.
Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information.
Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
Last updated : 2024-06-18
Full Time
Medical Technology
$40k-51k (estimate)
08/24/2023
06/29/2024
irhythmtech.com
SAN FRANCISCO, CA
500 - 1,000
2006
KEVIN M KING
$200M - $500M
Medical Technology
The job skills required for Customer care advocate include Customer Service, Problem Solving, Call Center, Microsoft Office, Troubleshooting, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care advocate positions, which can be used as a reference in future career path planning. As a Customer care advocate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care advocate. You can explore the career advancement for a Customer care advocate below and select your interested title to get hiring information.