You haven't searched anything yet.
This is a fantastic full-time, remote opportunity. The shift schedule for this position is Friday-Tuesday, 2:45 PM - 11:15 PM Central Time.
Who You Are
Iris Telehealth is searching for a Telemedicine Care Coordinator whose superpower is customer service, and has the EQ to prove it. You’re able to swiftly schedule multiple patients an hour, provide basic technical support, and do so in a way that brightens people’s day. You take our mission personally and relish being on the front lines and getting people the care they need, when they need it. In fact, white-glove service doesn’t even begin to describe what you bring to the table.
What You’ll Be Doing
The Telemedicine Care Coordinator will be scheduling patients for virtual visits by coordinating with our partner’s various hospital staff. They will gain experience working with psychiatric clinicians and using Electronic Medical Record (EMR) systems. Specifically, the Telemedicine Care Coordinator will:
Call hospital staff to schedule new and follow-up video appointments/consults
Answer all incoming calls, using hold as needed when multiple calls come in at once
Communicate schedule to the on-call clinician via text message
Maintain scheduling software while making minimal errors
Use a friendly, helpful and welcoming manner on all calls
Demonstrate resourcefulness with planning and implementing the coordination of patient care
Provide basic technical support to hospital staff as needed
Other tasks as needed
What You’ll Need
We want to make sure all our employees are set up for success from the get-go and that everyone is a great fit for their individual role.
You’ll definitely succeed if you have:
Experience using communication software
A demonstrated interest in the healthcare field, customer service, or call center work
A proven track record in customer service
The ability to work with minimal supervision
The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs)
Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality
Excellent decision-making, communication, and organizational skills
The ability to perform multiple tasks in a busy, ever-changing environment
What Would Set You Apart
We’ll be ticking these boxes as we look through your resume. If you have these qualifications, you’re a great fit for this role:
1-2 years of customer service, reception, or call center experience
Tech savvy: EMR or software experience
Background in healthcare (preferred)
What’s In It For You?
We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources live their best life (both at work and at home):
Highly competitive compensation (base salary bonus stock options)
Generous PTO policy colleagues who insist on covering for you so you can truly unplug
100% of the premium cost of healthcare for you and 75% for your dependents
$50/month for a gym membership
$50/month for your cell phone bill
100% employer-paid life insurance coverage
401k Plan with company match
Paid parental leave
Optional: Short-term and long-term disability insurance
Coworkers who create Slack channels like “sometimesiwetmyplants”
Who You’ll Work With
These awesome individuals are the leaders of our Telemedicine Care Coordination team. A hire joining this team would report directly to Lauren Stautzenberger.
Lauren Stautzenberger, Program Lead – TCC
Ryan Barrow, Program Lead – TCC
Amanda Taylor, Senior Operations Manager
Who Leads Our Mission
Andy Flanagan, Chief Executive Officer
Sarah Fyfe, Chief People Officer
Caroline Burton, Chief Financial Officer
Alli Fair, Chief Operating Officer
Dan Ferris, Chief Strategy & Marketing Officer
Dr. Tom Milam, Chief Medical Officer
Jeremy Unger, Head of Sales
About Iris
Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities.
The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country.
Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.
Additional Information
The Staying Power of Telehealth
Life at Iris
Iris Telehealth Certified as Most Loved Workplace
Iris Telehealth is committed to embracing, valuing, and thriving on difference. All aspects of employment are decided on the basis of qualifications, merit, and business needs alone. Nurturing inclusion, equity, and belonging in both the workplace and our community is a nonstop and long-term commitment to one of our values, Suck Less Every Day (SLED). Iris is proud to continue to be an equal opportunity employer, and we commit to never stop doing the work in this space.
Full Time
Ambulatory Healthcare Services
$180k-254k (estimate)
06/24/2024
08/22/2024
iristelehealth.com
AUSTIN, TX
100 - 200
2013
TARIK SHAHEEN
<$5M
Ambulatory Healthcare Services
Iris Telehealth was founded with the goal of creating a more patient-friendly telemedicine company that is able to quickly adapt to an organizations needs. We are a fast-growing company with access to clinicians licensed in most states conducive to telemedicine. We have earned a reputation for having outstanding customer service and the ability to establish a customized telemedicine program without any hassle. Our clinicians have expertise in delivering quality telepsychiatry services and we value building strong professional relationship with our partners and their staff. We hold our team to ...the highest clinical and ethical standards and always focus on doing what is right for each and every individual we help treat. Iris believes that everyone deserves access to mental health services and we are proud to help provide this care wherever it is needed!
More
Show less