**Account Manager, Data Driven Marketing**

Burlington, Massachusetts Account Manager, Data Driven Marketing

Location: Boston, MA

The Opportunity

Were hiring! We are currently looking for an Account Manager, Data-Driven Marketing to join our Data Driven Futures Team. This role will focus on building trusting relationships between clients and agency experts. The client services team ensures the successful delivery of projects while contributing to the overall growth of the business.

This role will focus on managing client relationships and project deliverables to assure Iris is providing the highest level of service to our clients. Building and managing relationships with external client stakeholders are essential for success and critical to the ongoing success of our growing agency.

The Account Manager will work closely with our experienced campaign managers, martech specialists and data scientists to lead efforts towards helping our clients achieve their business objectives. This is a client-facing role responsible for coordinating all aspects of client interaction and seeking out opportunities to provide additional value through enhanced services.

We are looking for someone who thrives in a fast-moving environment where you can jump in, quickly figure things out, roll up your sleeves, and actively push the boundaries.

We have great clients, a dynamic growth environment, and there's opportunity to innovate and play a part in shaping the future of personalized customer experiences.

We are an award-winning multinational, integrated agency network with deep expertise in all aspects of data driven marketing: Customer Experience, CRM and loyalty strategy, performance marketing, data science, martech deployment and campaign management.

We offer competitive benefits, a dynamic work environment and opportunities for career growth and satisfaction.

Essential Duties and Responsibilities

* You will support 1-2 of our leading retained relationship clients, with account delivery being a key focus.

* Develop effective data driven marketing solutions to help the client achieve their business objectives.

* Build and maintain trusting client relationships

* Be an integral part of the project delivery team and transform internal & external challenges into opportunities for growth.

* Manage client expectations with respect to scope of work and campaign status.

* Ensure all deliverables exceed client expectations and enhance our reputation.

* Be energetic about what you do, take pride in your work and be the one bringing new ideas to the team every week.

* Schedule and lead regular and ad hoc meetings/calls/business reviews with clients.

* Qualify client requests and developing agreed priorities by balancing level of effort and impact.

* Gather and analyze insights and data to determine the most valuable opportunities to improve marketing performance

* Present insights, and recommendations to clients

Required Skills/Experience

* 5 years work experience which demonstrates an understanding of direct-to-consumer marketing principles

* Working understanding of data activation as it relates to CRM, customer journeys and performance media

* Experience in designing data-driven multichannel relationship marketing strategies utilizing web, mobile, social, email, and traditional marketing channels

* Experience working with loyalty programs and their data is preferred, but not required

* Digitally fluent, with knowledge of digital marketing best practices.

* Ability to build stories to effectively communicate insights and ideas to a diverse set of stakeholders

* Evidence of effective client management and growth skillset.

* Ability to coordinate with multiple clients and manage complex projects in a deadline-focused environment

* Strong leadership skills, attention to detail and willingness to work outside the role as needed

* Strong relationship management skills and ability to work collaboratively across multiple groups, both internally and externally

* Demonstrated ability to work in a fast-paced dynamic environment with limited guidance

* Bachelor's Degree (required)

Back in 1999, Iris was founded by a team of six people around a single client. Those six founders are still at the very heart of our business. Today, Iris is a thriving micro-network of over 1,000 people in 14 locations across the globe. We deliver a multitude of fully integrated specialisms within creative, consulting and mar-tech to some of the most progressive clients around the world.

We are part of the Cheil Worldwide network the worlds 15th biggest creative agency company.

Our partnership with Cheil has allowed us to extend our global to a network of 55 offices.

*We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, ethnicity, religion, education, class, sexual orientation, or disability. We champion diversity and believe it not only benefits, but enhances our creativity, our company, and the wider society at large. We are For The Forward.*

Location Burlington, Massachusetts