89 Area Service Coordinator Jobs in New York, NY
SORT BY
T
S
I
I
I
R
T
S
G
D
W
C
P
I
C
T
D
F
m
G
G
S
A
A
C
T
The Empowerment of Social Services Agency of New York
New York, NY | Full Time
$51k-74k (estimate)
4 Months Ago
T
A
Area Service Coordinator
$88k-111k (estimate)
Full Time | Building Construction
1 Week Ago
IRL Systems, Inc. is Hiring an Area Service Coordinator Near New York, NY
Job DescriptionPrimary Responsibilities:
At IRL Systems Inc., we challenge each other to improve our services, products and processes. We strive for excellence and are committed to customer service through our teamwork, honesty and integrity. Our goal is to create a work environment that is friendly and pleasant, and we urge our employees to better themselves in every aspect of their career. We firmly believe that each member makes up IRL Systems as a company. The stronger we are as individuals, the stronger we are as a collective.
IRL Systems, Inc. is a Fire Alarm Vendor (Edwards EST Strategic Partner) that services the greater NYC area. We are continuously growing and are looking to hire new candidates to grow along with us. Our ideal candidate is highly motivated and looking for a career in a well-established company which operates within a steady and secure industry. We provide all employees with the necessary and ongoing training needed to succeed within the industry. At IRL Systems Inc., we challenge each other to improve our services, products and processes. We strive for excellence and are committed to customer service through our teamwork, honesty and integrity. Our goal is to create a work environment that is friendly and pleasant, and we urge our employees to better themselves in every aspect of their career. We firmly believe that each member makes up IRL Systems as a company. The stronger we are as individuals, the stronger we are as a collective.
- Accountable for overall success of all service call requests and assigned service work
- Direct/create work orders for technicians with details/instructions for work to be completed
- Review completed work orders to identify recurring service visits to identify root issues of service call
- Schedule initial client technical surveys & provide detailed information to Operations & Sales Teams
- Ensure that all systems completed have met Quality Control standards as set by Management
- Ensure service calls are completed in a safe, timely, and efficient manner
- Provide feedback on additional action required on serviced systems (i.e. Additional follow up, product/device upgrades or replacements etc.) to the Operations Manager
- Discuss any feedback received from service technicians on installations that could potentially be a cause for concern to the Operations Manager
- Participate in development of IRL Systems’s service standards procedures
- Proactively follow up with clients, post service call, to ensure client is satisfied with visit
- Responsible for scheduling out maintenance calls as per the Maintenance Tracker document
- Report defects found during maintenances to customers and advise of cost for minor repairs
- Responsible for scheduling periodic fire alarm systems inspections for all IRL clients
- Answer incoming calls from clients and provide first level of customer service support to clients
- Manage service scheduling including:
- Service calls for break fix appointment
- System Surveys (New project, system takeover, upgrades)
- Troubleshoot, diagnose and provide break-fix assistance remotely or onsite with clients
- Research/resolve customer questions/complaints by communicating with clients and collaborating with team members
- Identify inefficiencies in the service process/develop solutions in collaboration with the Operations Manager
- Coordinate site access for field staff, communicating with staff throughout the day as needed
- Create, issue and manage service work orders via Field Service Manager to Service Technicians
- Ensure field staff update, document, and provide client’s information back to the operations team for record keeping purposes
- Ensure field staff provide updated info on site specific conditions to the operations team for future reference (i.e access code, system type,specific device location etc.)
- Ensure work reports are clear, concise and completed in a timely fashion after every service visit
- Ensure time is properly documented and time cards are updated after every service call
- Ensure service documentation is updated with most current changes made during the visit and are communicated to the Operations Manager
- Ensure to document work completed by updating work orders on a daily basis
- Monitor all open service tickets to continually work towards resolve client issue and closing service ticket
- Support installation needs when requested by the Operations Manager
- Ensure Service Technicians uphold IRL Systems’s service standards and procedures during every visit
At IRL Systems Inc., we challenge each other to improve our services, products and processes. We strive for excellence and are committed to customer service through our teamwork, honesty and integrity. Our goal is to create a work environment that is friendly and pleasant, and we urge our employees to better themselves in every aspect of their career. We firmly believe that each member makes up IRL Systems as a company. The stronger we are as individuals, the stronger we are as a collective.
IRL Systems, Inc. is a Fire Alarm Vendor (Edwards EST Strategic Partner) that services the greater NYC area. We are continuously growing and are looking to hire new candidates to grow along with us. Our ideal candidate is highly motivated and looking for a career in a well-established company which operates within a steady and secure industry. We provide all employees with the necessary and ongoing training needed to succeed within the industry. At IRL Systems Inc., we challenge each other to improve our services, products and processes. We strive for excellence and are committed to customer service through our teamwork, honesty and integrity. Our goal is to create a work environment that is friendly and pleasant, and we urge our employees to better themselves in every aspect of their career. We firmly believe that each member makes up IRL Systems as a company. The stronger we are as individuals, the stronger we are as a collective.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Building Construction
SALARY
$88k-111k (estimate)
POST DATE
06/25/2024
EXPIRATION DATE
08/25/2024
WEBSITE
irlsystems.com
HEADQUARTERS
BROOKLYN, NY
SIZE
100 - 200
TYPE
Private
CEO
ABDULKADER ELCHOUM
REVENUE
$10M - $50M
INDUSTRY
Building Construction
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
