4 Call Center Analyst 1 Jobs in Manassas, VA
Iron Bow Technologies is Hiring a Call Center Analyst 1 Near Manassas, VA
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.What You’ll Be Doing
- You are the first line of support to provide basic end-user technical support via phone, email, or Microsoft Teams.
- User account management (password reset, account unlocks, assigning permissions)
- Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)
- Updating users on the status of their incident or service request.
- Providing proactive maintenance workstations as appropriate, for example, ensuring security patches are installed, and applications are up to date.
- Provide excellent customer service and maintaining a positive attitude.
- Collaborating with team members to share knowledge and best practices for resolving customer issues.
- HS 0-2 years' experience in a call center or IT environment. You can substitute education for experience.
- You have the ability to troubleshoot and resolve basic technical issues.
- Your multi-tasking skills are top notch!
- Excellent customer service and communication skills.
- Empathy and being able to relate to the end-user.
- Proven ability to follow processes and procedures accurately.
- Your attention to detail is impressive.
- You are a team player with a positive attitude.
- You are able to pass a customer background check
- You are able to obtain a Windows 10 and Office 365 or CompTIA certification within 90 days of hire
- Previous experience in a customer service or technical support role is a plus.
- We’d love it if you had your CompTIA A certification.
- Be part of an inclusive team that encourages development and growth in your IT career.
- Grow your skillset of troubleshooting, critical thinking, customer service skills and comfort with speaking to everyone in the business, from the CIO to an intern.
- You will learn how to deliver helpdesk magic! Efficiently managing incidents while giving the best customer service possible and playing a direct role in customer success.
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENTIron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
03/31/2023
07/18/2024
ironbow.com
GLEN ALLEN, VA
500 - 1,000
1983
Private
$500M - $1B
IT Outsourcing & Consulting
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About Iron Bow Technologies
Iron Bow offers cybersecurity, data center networking, enterprise mobility and managed IT services for commercial and healthcare sectors.
The job skills required for Call Center Analyst 1 include Customer Service, Call Center, Customer Support, Initiative, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Analyst 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Analyst 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Analyst 1 positions, which can be used as a reference in future career path planning. As a Call Center Analyst 1, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Analyst 1. You can explore the career advancement for a Call Center Analyst 1 below and select your interested title to get hiring information.
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