Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.THE HIGH LEVELHelp Desk Opportunity (Public Portal Technician - Tier 2)Iron Bow Technologies has an immediate need for an experienced IT Support Technician interested in a permanent Tier 2 Help Desk opportunity in Washington, DC.The selected candidate will be responsible for analyzing and identifying user issue(s), resolving issue or properly escalating incidents to the appropriate resource for prompt resolution.

• This is a hybrid role with 2 or 3 days onsite per week
• Work site: 131 M St NE, Washington, DC 20002.
• Monday - Friday between 7am and 7pm (will be 8 hours shifts).

What You’ll Be Doing

• Act as the primary point of contact for users, addressing questions and providing comprehensive information about the EEOC Public Portal.
• Engage with clients to assist them in accessing and managing their inquiries and cases through the portal.
• Navigation Assistance: Guide clients in finding the correct point of contact for various EEOC systems and services.
• Help clients reset their passwords to maintain uninterrupted access to the portal.
• Aid clients in submitting inquiries and necessary documentation through the portal.
• Resolve issues related to browser and device compatibility that may hinder access to the portal.
• Provide step-by-step support to clients for uploading documents required for their cases.
• Case Coordination: Liaise with case representatives to correct and update information, ensuring clients have accurate access to their cases.
• Volume Management: Efficiently handle a high volume of calls and emails, ensuring prompt and effective support.

What You Bring To The Table

• Strong customer service skills for dealing with the general public.
• 4 years of IT support/helpdesk experience is required
• Experience troubleshooting computer hardware/software, mobile devices, operating systems, and networking related technologies is required
• Sound knowledge of MS Office (Outlook, Word, PowerPoint, Excel), Exchange, Active Directory, and mobile devices
• Strong written and verbal communication skills with attention to detail
• Ability to obtain Position of Public Trust (US Citizenship required)
• A Bachelor’s degree in an IT-related field (or in lieu of a degree, 5 years of IT experience)
• Candidates should possess accredited IT certifications such as CompTIA A , Network , Microsoft MD 100, and/or ITIL (or willing to obtain within 90 days of hire)

WHY YOU’LL LOVE IT

• Bring your expertise and make this opportunity uniquely yours. Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENTIron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.