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Job Purpose:
The purpose of the Claims Service Representative position is to provide prompt and efficient service to policyholders by answering direct telephone calls and by answering initial calls through the Claims Division HUNT line. Provide continued service to policyholders by assisting on files for Deposition Assistance, Supplemental Benefits, and Investigations (pre-litigation). Also provide technical support to the Claims Division on file set‑ups.
Essential Duties and Responsibilities:
· Assist policyholders by providing a centralized location where initial loss reports are taken and completed.
· Timely and accurately create claim files.
· Responsible for HUNT calls during regular and expanded business hours.
· Complete appropriate and necessary documentation on all files, including completion of file letters.
· Act as a liaison between ISMIE Mutual/Indemnity and its current policyholders, and provide guidance and support when needed.
· Review policy coverage on reported matters and advise Claim Manager of potential issues and proposed resolution.
· Handle files for Deposition Assistance, Supplemental Benefits, and Investigations.
· Review and approve legal, expense and other necessary invoices.
· Provide timely responses to requests for loss histories and Certificates of Insurance.
· Appropriately triage and manage correspondence in Legal Tracker.
· Provide quality service in all areas of responsibility.
· Additional duties and responsibilities as required.
Required Knowledge and Skills:
1. Education Required for Position:
2. Specific Skills Required for Position:
3. Experience Required for Position:
Essential Physical Requirements of Position:
Full Time
$44k-54k (estimate)
06/23/2024
07/11/2024
ismie.com
CHICAGO, IL
100 - 200
1976
ALEXANDER R LERNER
<$5M
Insurance
The following is the career advancement route for Claims Service Representative positions, which can be used as a reference in future career path planning. As a Claims Service Representative, it can be promoted into senior positions as a Claims Clerk II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Claims Service Representative. You can explore the career advancement for a Claims Service Representative below and select your interested title to get hiring information.