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MacOS Technical Support@Raleigh, NC
$40k-51k (estimate)
Full Time
6 Days Ago
Diverse Lynx is Hiring a MacOS Technical Support@Raleigh, NC Near Raleigh, NC
Job Title: MacOS Technical Support
Location: Raleigh, NC (Day1 Onsite)
Type: Contract
Description:
Key Qualifications:
Location: Raleigh, NC (Day1 Onsite)
Type: Contract
Description:
Key Qualifications:
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability
- Experience supporting customers via phone, e-mail, chat, and / or in person
- Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is welcome
- Effective time management, including ability to multitask, organize and prioritize
- Able to research and grasp technical information across multiple tools while talking with customers
- iOS, Smartphone, Tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
- As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
- As our customers first point of contact, youll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
- Well rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
- Well train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
- Were committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Available to attend required training on a fixed schedule that may include weekends.
- Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
- Successful completion of a pre-employment assessment and $Diverse Lynx$
- Successful completion of initial training
- Meet all expectations of the role within the first 120 days of employment.
- Able to meet minimum typing speed of 40 WPM while talking with customers.
Job Summary
JOB TYPE
Full Time
SALARY
$40k-51k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/07/2024
WEBSITE
diverselynx.com
HEADQUARTERS
PRINCETON, NJ
SIZE
200 - 500
FOUNDED
2002
TYPE
Private
CEO
SHUBHENDRA VARMA
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
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