1 Collections Representative Job in Orleans, LA
IT Allianz, Strategy Solutions Services is Hiring a Collections Representative Near Orleans, LA
Job Role: First Party Collections - Bilingual
Location: 1333 S. Clearview Parkway, New Orleans, LA 70121
Job Purpose
The Bilingual Customer Service Representative will provide personalized and competent customer service to internal and external customers inquiring about purchases and payments. Responds to inquiries, resolving complaints, and providing contractual information via phone or email. Takes the initiative to communicate with internal departments to clarify contractual purchase and payment details. Performs administrative and clerical Customer Care duties.
Job Description
Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.
Reiterates the identified concerns or needs to ensure agreement.
Clearly communicate resolution options and timeframes.
Enters incoming callers contact information, issues, and resolutions in software.
Provides service that meets service level agreements (SLAs).
Responds billing inquiries, quotes balance, payoff information, and processes paid in full notifications.
Accepts payments over the telephone as well as through the mail, complying with privacy and regulatory guidelines.
Contacts various departments to verify or clarify cemetery property or funeral service purchase and agreement in order to resolve inquiries accurately and timely.
Discuss and escalates advanced cases to management for input or resolution.
May initiate outbound customer calls to provide issue resolution or follow up.
Completes responsibilities within company policies, procedures, and compliant with regulations.
May maintain Customer Care processes, procedures, and job aids.
Recommends efficiencies to management with the outcome to improve
*Key Performance Metrics - Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution.
Qualifications
High School Diploma or GED Experience
At least two (2) years of Customer Service experience
Experience using call center phone software a plus
Call Center experience A PLUS
Bilingual in Spanish
(Professional verbal and written communication skills with the ability to remain steadfast under duress)
Job Summary
Contractor
$37k-47k (estimate)
06/21/2024
07/19/2024
The job skills required for Collections Representative include Customer Service, Billing, Call Center, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
01/18/2022: Macon, GA
May also be known as bill collectors or accounts receivable specialists.
01/30/2022: Toledo, OH
Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
02/10/2022: Rock Island, IL
Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
03/23/2022: Danbury, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
Step 3: View the best colleges and universities for Collections Representative.
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