2 Associate Helpdesk Technician Jobs in St Louis, MO
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Associate Helpdesk Technician
$50k-62k (estimate)
Full Time | IT Outsourcing & Consulting
6 Days Ago
IT Solutions Consulting is Hiring an Associate Helpdesk Technician Near St Louis, MO
DescriptionAbout ITS:Are you ready to be a part of something extraordinary? IT Solutions is a Managed Service Provider specializing in proactive and strategic IT support for small to mid-market businesses—but we’re more than that—we're a passionate team of problem solvers dedicated to making an impact on our diverse clientele and within the IT industry. With over 25 years of experience, we are a nationally recognized leader in the IT space, which we’ve earned through prioritizing client success, ownership thinking, and passionate problem-solving. At IT Solutions, you’ll experience a world of innovation and opportunity backed by a regionally recognized employer.
Job Brief:The Tier-1 Technician is responsible for being the first point of contact for triaging reported issues and incidents by clients. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Shift : Monday through Friday 8am-5pm CST
Work Designation: On-Site
Work Location: This position will be on-site in our St. Louis, MO office.
RequirementsResponsibilities include but not limited to:
Job Brief:The Tier-1 Technician is responsible for being the first point of contact for triaging reported issues and incidents by clients. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Shift : Monday through Friday 8am-5pm CST
Work Designation: On-Site
Work Location: This position will be on-site in our St. Louis, MO office.
RequirementsResponsibilities include but not limited to:
- Configure and troubleshoot issues with Windows OS
- Configure business settings on smart phones
- Configure and troubleshoot basic issues with desktop applications
- Work with vendors to resolve basic client problems
- Troubleshoot and configure printers
- Configure and troubleshoot SaaS applications
- Analyze and resolve system alerts
- Analyze and resolve basic security incidents such as phishing, viruses, or blocked websites
- Manage user accounts and active directory
- Configure and troubleshoot Multi-Factor Authenticator apps and user settings
- Solve client incidents and requests over the phone and via remote tools
- Improve customer satisfaction
- Keep clients up-to-date on the status of their incidents
- Manage and ensure contact lists for all clients is accurate always
- Accurately relay customer information to technicians through ticketing system, instant messaging and phone
- Manage all incidents in our ticketing system
- Quickly resolve client requests and incidents.
- Participate in an on-call rotation
- Bachelor's Degree, or equivalent level of experience in related field
- A minimum of one year in a professional services position with strong communication and interpersonal skills amongst team members and customers or related experience in a professional environment.
- 6 months of experience in a call center environment.
- A minimum of one year using Microsoft 365 apps: Excel, Outlook, and Word
- Experience with Office 365 and Microsoft's Software/Applications.
- Communicate effectively with internal team members, customers, clients, and stakeholders.
- Excellent oral and written communication skills.
- Excellent attention to detail.
- Confident and comfortable with client facing activity.
- A minimum of one (1) year experience in a technical support position (including internship) working administratively in the Microsoft Windows desktop operating system (Mac desktop operating system experience would be a plus)
- CompTIA A certification, Microsoft Windows certification, Apple macOS certification.
- Experience working with and providing support utilizing Remote Management Tools.
- Ability to troubleshoot and configure workstations and hardware such as: printers, laptops, etc.
- Rich Medical and prescription plans
- Dental & Vision
- Paid Holidays and Paid Time Off
- 401K/401K Roth with Safe Harbor matching
- Stock Appreciation Rights
- Company-paid life insurance, long-term and short-term disability insurance
- Company-paid mental health support & financial wellness services
- FSA for medical and dependent care
- HSA option with compatible medical plan
- Company-paid training, materials, and exams
- Performance-based bonuses
- Travel reimbursement
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$50k-62k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/21/2024
WEBSITE
itsolutions-inc.com
HEADQUARTERS
FORT WASHINGTON, PA
SIZE
25 - 50
FOUNDED
1994
TYPE
Private
CEO
GARRETT GRANEY
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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About IT Solutions Consulting
IT Solutions is a provider of network support and database development services in Philadelphia.
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