4 Senior Engineer, Client Services Jobs in Allentown, PA
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Senior Engineer, Client Services
$118k-139k (estimate)
Full Time | IT Outsourcing & Consulting
5 Days Ago
IT Solutions Consulting is Hiring a Senior Engineer, Client Services Near Allentown, PA
DescriptionAbout ITS:Are you ready to be a part of something extraordinary? IT Solutions is a Managed Service Provider specializing in proactive and strategic IT support for small to mid-market businesses—but we’re more than that—we're a passionate team of problem solvers dedicated to making an impact on our diverse clientele and within the IT industry. With over 25 years of experience, we are a nationally recognized leader in the IT space, which we’ve earned through prioritizing client success, ownership thinking, and passionate problem-solving. At IT Solutions, you’ll experience a world of innovation and opportunity backed by a regionally recognized employer.
Job DescriptionThe Senior Engineer, Client Services will combine technical project implementation responsibilities with remote management support of multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. The Senior Engineer, Client Services will be responsible for a full range of tasks, from project design and deployment responsibilities, server troubleshooting, and user desktop support on a regular basis. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
RequirementsResponsibilities include but are not limited to:
Job DescriptionThe Senior Engineer, Client Services will combine technical project implementation responsibilities with remote management support of multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. The Senior Engineer, Client Services will be responsible for a full range of tasks, from project design and deployment responsibilities, server troubleshooting, and user desktop support on a regular basis. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
RequirementsResponsibilities include but are not limited to:
- To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
- Provide superior service to customers and clients with limited supervision consistently.
- To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
- Provides emergency on-call support on a rotating schedule.
- Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
- Multi-site responsibilities: Audubon, PA; Allentown, PA; and Broomall, PA.
- Bachelor's Degree, or equivalent level of experience in related field
- 2 years as a Network Engineer or Senior Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
- 2 years' experience with troubleshooting infrastructure devices.
- Experience in implementation, configuration, management, and troubleshooting of the following technologies:
- Windows Server 2008-16;
- Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
- Active Directory and Group Policy;
- SSL Certificates
- Microsoft Exchange 2010-16
- Office 365 Exchange Online & Office 365 SharePoint Online
- VMWare ESXi and vCenter Server
- Cisco ASA and SonicWall firewalls
- Remote Access VPNs and Site-to-Site VPNs
- Basic router and switch configurations (VLAN / Redundant WAN)
- Wireless Access Points and/or Controllers
- Communicate effectively with internal team members, customers, clients, and stakeholders.
- Excellent oral and written communication skills.
- Excellent attention to detail and time management.
- Confident and comfortable with client facing activity.
- Rich Medical and prescription plans
- Dental & Vision
- Paid Holidays and Paid Time Off
- 401K/401K Roth with Safe Harbor matching
- Stock Appreciation Rights
- Company-paid life insurance, long-term and short-term disability insurance
- Company-paid mental health support & financial wellness services
- FSA for medical and dependent care
- HSA option with compatible medical plan
- Company-paid training, materials, and exams
- Performance-based bonuses
- Travel reimbursement
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$118k-139k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/16/2024
WEBSITE
itsolutions-inc.com
HEADQUARTERS
FORT WASHINGTON, PA
SIZE
25 - 50
FOUNDED
1994
TYPE
Private
CEO
GARRETT GRANEY
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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About IT Solutions Consulting
IT Solutions is a provider of network support and database development services in Philadelphia.
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