153 Senior Support Engineer Jobs in Kansas, MO
IT Solutions Consulting is Hiring a Senior Support Engineer Near Kansas, MO
Job Summary:The Senior Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes.
RequirementsResponsibilities:
- Manage service tickets that are assigned to your personal and team queue and respond in agreed upon timeframe.
- Provide superior service to customers and clients with limited supervision consistently.
- Provides remote hardware/software support, documentation, support logs and other related information throughout triage process.
- Act as internal escalation point for other Technicians to engage for technical assistance or process guidance; and able to provide guidance to teammates on operational processes, troubleshooting or customer service.
- Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies.
- Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
- Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc.
- Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
- Interacts with telecommunication, hardware and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
- Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
- Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam.
- Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
- Participate in a week-long on-call rotation a few times per year.
- Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions in St. Louis, MO or at times working from home.
- Serves as the first escalation point for both internal team members and engage upper management when necessary.
- Confident and comfortable with client facing activity.
- Strong oral and written communication skills
- Communicate effectively with internal team members, customers, clients, and stakeholders.
- Maintains the ability to stay organized and be detail oriented.
- Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
- Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
- Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
- Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.
- Bachelor's Degree, or equivalent level of experience in related field.
- Six year's work experience in an internal IT environment, preferably working in an MSP environment.
- Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
- Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
- Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
- Experience with a ticketing system, such as ConnectWise Manage
- Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is prefer
- Bachelor's Degree, or equivalent level of experience, in an engineering, business, or IT-related field preferred
- Rich Medical and prescription plans
- Dental & Vision
- Paid Holidays and Flexible Paid Time Off
- 401K/401K Roth with Safe Harbor matching
- Stock Appreciation Rights
- Company-paid life insurance, long-term and short-term disability insurance
- Company-paid mental health support & financial wellness services
- FSA for medical and dependent care
- HSA option with compatible medical plan
- Company-paid training, materials, and exams
- Performance-based bonuses
Job Summary
Full Time
IT Outsourcing & Consulting
$93k-120k (estimate)
07/11/2024
10/02/2024
itsolutions-inc.com
FORT WASHINGTON, PA
25 - 50
1994
Private
GARRETT GRANEY
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About IT Solutions Consulting
IT Solutions is a provider of network support and database development services in Philadelphia.
The job skills required for Senior Support Engineer include Troubleshooting, Problem Solving, Initiative, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Support Engineer, it can be promoted into senior positions as a Software Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Support Engineer. You can explore the career advancement for a Senior Support Engineer below and select your interested title to get hiring information.
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