2 Technical Support Jobs in Escondido, CA
IT TechPros, Inc. is Hiring a Technical Support Near Escondido, CA
POSITION SUMMARY
As a Desktop Technician, you will provide excellent and friendly end-user IT support for local and remote users across our client base. You will demonstrate outstanding customer service skills and a strong knowledge of Windows Operating Systems, Microsoft Active Directory structure, and basic networking systems and protocols. You will be joining an excellent IT team that prides itself on a high degree of quality and accuracy. In this role, you will be responsible for:
- Monitoring and handling support ticket queue
- Perform Remote or Onsite troubleshooting of PCs and equipment
- Setting up and deploying desktops and laptops
- PC backup, migration and recovery
- Going onsite to perform scheduled hardware repairs
- Installing and configuring printer/network devices
- Performing daily back-ups and spot-checks
- Office 365 user set-up and troubleshooting
- Documenting IT processes
- Creating physical and logical infrastructure diagrams
- Keeping inventory of IT equipment
- Taking a proactive approach by identifying possible areas of improvement before issues arrive
- Communicating promptly and professionally with clients and team members
- Learning and researching new technologies, solutions, or procedures
- Demonstrating good core values of leadership, accountability, transparency, and integrity
- Meeting regularly with IT Manager to provide status updates
INTERPERSONAL SKILLS
- Self-motivated and independent
- Seeks new knowledge and strives to innovate where possible
- Outstanding communication skills, both verbally and written
- Has the ability to listen and empathize with client requests or challenges
- Has a strong sense of urgency in order to follow through with projects and client requests
- Is a quick thinker and can make correct recommendations while under pressure
- Is respectful, considerate, and kind to team members and clients
- Has a strong work ethic
- Can prioritize tasks efficiently
QUALIFICATIONS AND REQUIREMENTS
- Cloud Technology (Office365, Azure, Google Apps)
- Microsoft Office Productivity Suite (Outlook, Word, Excel, PowerPoint, Visio)
- Computer peripherals such as printers, scanners, wired and wireless devices
- Certificate in A or Network
- Knowledge of networking concepts (TCP/IP subnets, DNS, SMTP, Routing)
- Windows Server Active Directory and Group Policy
- Desktop/Laptop imaging solutions
- Virtualization Technologies (VMware ESXi, Hyper-V, etc)
- Wireless Access Points
- Smartphones (iPhone, or Android)
- Safely lift and move up to 50 lbs.
WORK SCHEDULE
- Full-time (80hrs)
- Travel < 50% throughout San Diego County
BENEFITS
- Two (2) weeks paid vacation
- 24 hours of sick time annually
- Medical & Dental
- Flexible / Remote schedule
- Paid Holidays
- Mileage Reimbursement
- Company Phone Stipend
- Technical Certification Reimbursement (Upon Passing)
- Employee Referral Program
Job Summary
Full Time
$52k-65k (estimate)
05/19/2023
08/23/2024
it-techpros.com
Escondido, CA
<25
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The job skills required for Technical Support include Customer Service, Microsoft Office, Communication Skills, Leadership, Networking, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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