Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Ability to communicate with teams and customers effectively to provide quality service.

Works directly with customers on the phone or email to resolve technical issues with commercial and retail products and services.

Can navigate various situations, refine technical or specialized terminology into basic terms.

Knowledge of the commercial and retail products and services offered by Itasca Bank & Trust Co.

Completes onboarding documentation and ongoing servicing and maintenance of the commercial customer products and services.

Support the Treasury Management Officer.

Understanding of the payment system; ach origination.

Focuses on developing strong referral & deposit growth.

Support for commercial and retail customers who have experienced fraud on their account.

Become a product expert for Treasury Management products and services with the ability be a resource for internal bank business lines and external commercial customers.

Competencies

Business Acumen

Professional Communication

Decision Making and Critical Thinking

Sales Skills

Technical Savvy

Attention to detail.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Travel 

None required.

Required Education and Experience

5 years of relationship banker experience

High School education or GED

Strong regulatory banking knowledge

Strong banking technology experience

Strong experience with onboarding online commercial banking services

Strong leader

Strong sales experience

Problem solving and critical thinking skills.

Models positive and supportive behavior

Ability to work a flexible schedule including evening and weekends.

Effective written and verbal communication

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.