Duties and Responsibilities

• Generate reports using our Core System Olympic, NetX360, Global KYC, Service Request, Report Manager and other reporting tools. Maintain and support core systems, report systems, data update and workflows.
• Demonstrated ability to perform basic programming tasks with e-signature services such as Adobe Sign / Docusign or similar.
• Support Account Services and Client Onboarding departments workflow and make appropriate changes aimed at continuous improvement and greater efficiencies
• Develop, implement and monitor effective reporting tools
• Manage and produce multiple reports including, but not limited to: tax forms (W8s), Jira, missing documentation, fee exception, returned mail, Item for Attention (NetX360), suitability and backup withholding taxes
• Support and monitor the review of discrepancy report between BII X IIS (CDS Report Manager)
• Establish close partnership with all other areas of the bank, to ensure timely and flawless completion of all quality control for client data.
• Support the development, of maintenance of policies and procedures.
• Perform investigations to address inquiries from internal and external clients
• Engage other areas of the bank to solve pending documentation issues in a timely manner
• Support new system development projects/conversions. Supports department head with special projects and requests
• Support with demands from Regulators, Internal and external Auditors requests.
• Compliance with BSA/AML laws, rules, regulations and the bank's BSA/AML policies and procedures
• Create efficiency for existing process and bring new methods to improve client’s experience

Qualifications

• Bachelor’s Degree or equivalent experience
• 5 years of work experience
• Advanced knowledge of Microsoft Office: MS Excel, Power Point, Access and Word.
• Ability to communicate effectively, clearly and persuasively in both verbal and written communications
• Proven ability managing multiple account documentation tasks in a fast-paced, multi-function environment
• Capacity to work effectively in an environment with shifting priorities and rapid changes
• Exceptional ability to apply logic and sound judgment in identifying, gathering, and analyzing data
• Demonstrated ability to manage multiple projects simultaneously with a high degree of efficiency and timeliness
• Knowledge of SQL is a plus
• Knowledge of programming languages such as C# or Java is a plus.
• Previous experience as a liaison between Operations and IT is a plus.
• Fluency in English
• Portuguese and/or Spanish is desirable