About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when educators with deep experience as teachers, school leaders and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Location: This is an in-office role located in Denton, Texas with less than 10% travel

Office Hours: M - F 8:00 am - 5:00 pm

The Opportunity

The Academic Advisor is charged with supporting all activities within the admissions department. This includes but is not limited to aiding in applicants’ evaluations, transcripts processing and review, and providing great customer service to inbound questions regarding the application process and other general state questions.

What You’ll Do

Manage the application document processes

• Serve as the primary point of contact for candidates during the process of application documents (transcripts, test scores, etc.)
• Efficiently process electronic and mailed application documents through the necessary steps to ensure evaluation is timely and accurate

Answer questions about the program via inbound calling

• Provide clear and informed information, suggestion, and advice to new applicants needing help through the admission process

Maintain knowledge of program procedures and updates

• Provide general knowledge across multiple states to serve in answering general questions about other state operations (e.g. Nevada, D.C., Florida)
• Develop strategies to better address application friction points
• Continually seek ways for process improvement in order to create a more efficient process with a focus on increasing customer satisfaction

Other relevant duties as assigned

Who You Are

You are values aligned - You share iteach’s commitment to develop premier educators to positively impact growth of self and students.

You take initiative - You are ready to jump in whenever your team needs you and willing to get your hands dirty.

You have strong interpersonal communication skills - On the phone and in person, you are dynamic and engaging, with the ability to pursue and close sales/conversions.

You are service-oriented - You have had experience with customer service in the past. You are known for your “can-do” attitude and for always being graciously helpful.

You leave no detail untouched - You are extremely organized, able to manage projects with multiple moving pieces, priorities and people, and maintain your attention to detail.

Qualifications

• Self disciplined, takes initiative, and self starting
• Bachelor’s degree preferred
• Ideally 1-3 years of experience in a K12 environment
• 4-6 years of experience in a customer facing role preferred

Why Work with Us

We offer a wide variety of benefits, including flexible time off, parental leave, medical/dental/vision insurance, and 401K.

Our Selection Process

Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.

Equal Employment Opportunity and Commitment to Diversity

At K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue.

We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.

K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.