CRM Engineer

Overview

The CRM Engineer, will develop, implement, and maintain a wide variety of CRM deployments across multiple environments. The CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community.

Core Responsibilities

• Provide production support for MS Dynamics/CRM applications
• Update/Support Microsoft Powerautomate Cloud Flows
• Update/Support Microsoft Azure Function Apps
• Update/Support Microsoft Azure Logic Apps
• Support Development of Proof of Concepts (PoCs) to test new functionalities
• Develop, test, and implement D365 PowerAutomate and related Cloud Flows
• Develop, test, and implement custom features and processes in Microsoft Dynamics
• Participate in business case creation and estimation of work
• Recommend and implement best practices for our client
• Consult with business to modernize business processes by leveraging Powerautomate, Azure Functions and Logic Apps
• Assist in communicating new features released to users
• Create and maintain application solution documentation
• Assist in writing user guides for newly developed apps
• Monitor and troubleshoot performance or other issues when needed
• On-call and/or after-hours work required

Skills Qualifications

• Must be able to manage multiple projects simultaneously with the ability to work well under pressure

• Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
• Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), C#, .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development activities

• At least 3 years of hands-on development experience with CRM solutions, D365 / CRM and/or Power Platform experience preferred

• Experience with Integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service

• Good exposure to Common data services like Dataverse and integration to CRM solutions like Dynamics 365.
• Experience building PowerApps and Flow structure driven Apps

• Experience working in an Agile delivery team

Education

• Bachelors Degree in Computer Science, engineering or relevant field
• 3 years hands on CRM experience
• 2 Year of Building PowerApps and Flow structure driven Apps
• 5 years IT experience
• Strong problem-solving skills -- must be able to think critically and independently