Data Center Technician/Engineer

This position is for W-2 employees only. Candidates from staffing companies and independent contractors will not be considered. All work for this role will be performed in the United States.

Monday - Friday 8am - 5pm EST onsite position in Piscataway, NJ.

Duties:
This is a first shift role as a Data Center Technician/Data Center Engineer. To be part of a team responsible for the continuous operation and performance of our clients Data Centers. The person in this position will be part of a team responsible for all parts stock, parts readiness and the day-to-day support of server, network and storage components in the Data Center. This support includes chassis, module and power supply replacement during incidents, project engagements, RMA returns and maintenance activities. This position will ensure high quality service delivery through responsiveness to network, server and storage problems. This position will also involve some participation in crisis management and to adhere to service levels and network improvement initiatives. A person in this role is expected to respond to high impact issues on a 24x7 basis.

Diagnose, Repair and Support:

• Diagnose and swap out defective equipment cables as necessary when trouble shooting.
• Troubleshoot infrastructure problems and perform repairs such as sparing fibers within a trunk.
• Be able to provide local hands and feet on the ground support being guided by others remotely diagnosing LAN and SAN related problems and during equipment installations and break fix related activities.
• Be able to perform minimal required configuration of the OS required to hand over for remote support, such as remote hands, login, etc.
• Incident response and vendor management for the installation, maintenance, troubleshooting, break/fix and retirement of physical infrastructure on site
• Provide 3rd level physical hardware support for problems escalated by operations
• Arranging security clearance/access for site visits, for visitors and third party vendors

Desirable Experience:

• Experience working in a team-oriented, collaborative environment.
• Analytical and problem-solving abilities.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Able to follow directions and defined processes.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Highly self-motivated.
• Keen attention to detail.
• Strong customer service orientation is a must.

Skills:

• 3 years prior experience with a large enterprise network and SAN, preferably in the healthcare sector.
• Knowledge of layer-2/3 network designs, protocols and exposure to SAN fiber channel.
• Knowledge of the configuration and support of vendor equipment such as Cisco, Juniper F5, Riverbed and Aruba.
• Cisco CCNA or CompTIA Network /A certifications a plus
• Knowledge of packet capture tools such as Wireshark and tcpdump.
• Basic understanding of Python programming language.
• 3 years of relevant experience with the principles of data center operations (day to day care and feeding of the servers, network and storage, such as power supply, fan and other component replacements)
• Solid understanding of data center cabling principles
• Linux and Windows basic touch experience preferable
• Willingness to learn and use DCIM system to document the data center
• Strong organization, problem solving and communication skills
• Ability to effectively communicate and collaborate with team members, peers and vendors
• Understanding of basic Microsoft Suite applications

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For more information please contact Tom Mazzulla at

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Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.