9 Technical Support Associate I - 3rd Shift - Contract to Hire - Chaska MN Jobs in Chaska, MN
ITECH Solutions is Hiring a Technical Support Associate I - 3rd Shift - Contract to Hire - Chaska MN Near Chaska, MN
Job Details
Chaska MN - Hybrid - in Office Tues, Wed, Thurs
The Technical Support Associate I is responsible for supporting all Client field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide third-level support for selected Client projects. This position also involves data entry for status and reporting information.
Specific Duties and Responsibilities:
Project Support Activities including developing a thorough understanding of the project s Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site-specific technical situations; escalating issues to assigned resources as needed; and value selling of Client products/services. Positive Communication including utilizing the Client s systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with the Client s network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
Qualifications and Experience Required:
- Cisco networking troubleshooting and configuration, low-voltage device troubleshooting, POS, CCTV, IP Cam
- Bachelor s degree or equivalent related experience
- Strongly prefer relevant technical certification(s)
- Minimum 2 to 4 years of relevant technical experience
- Overall experience working in LAN / WAN environments
- Prefer prior experience or familiarity with ERP software applications
- Experience involving low voltage services (physical layer, equipment installation, and high voltage electrical services)
- Proven technical troubleshooting skills
- Proficiency in the Microsoft Suite tools
- Excellent communication and customer service skills
- Ability to listen and accurately track and collect information
- Enthusiastic with exceptional organizational skills
- Experience with SharePoint is a definite plus
- Any relevant certifications a definite plus
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
Job Summary
Full Time
Business Services
$81k-100k (estimate)
06/27/2024
08/26/2024
itechsolutions.com
HERNDON, VA
100 - 200
1995
Private
MADHUKER PENTA
$10M - $50M
Business Services
Related Companies
About ITECH Solutions
iTech providesstaffing and recruitment services for IT, healthcare, retail, pharmaceutical, and financial industries.
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