ServiceNow CSDM, CMDB, Discovery & Service Mapping

Experience level:

12 years' experience and proven specialization in Infrastructure discovery

Experience with using the CSDM framework in enhancing the CMDB and using that to implement Service Mapping.

Experience in driving the customer needs proactively and drive the requirements/design to conclusions with consulting approach.

Preferred Certifications:

ServiceNow Admin

ServiceNow Implementation Specialist,

ServiceNow Discovery and Service Mapping.

Job Description

In this role the candidate is required to understand the environment, provide consulting approach in defining and implementing CSDM model, implementing CMDB, working on complex Service Mapping and Discovery, needs to discover the client's application and infrastructure landscape. The candidate should be able to interact with the different application and infrastructure teams to understand and document the landscape.

Technical Skills:

Expert in ServiceNow ITOM modules: Discovery, CSDM, CMDB, Service Mapping.

Expert in ServiceNow CMDB Architecture and CSDM modeling.

Excellent communication skills, both verbal and written using diagrams and flowcharts to translate technically complex concepts into easy-to-understand business value statements and procedures.

Primary contact for working with process owners, business users, and vendors.

Hands-on experience in scripting and coding ITOM solutions, namely Discovery, Service Mapping

Experience designing and developing integrations between ServiceNow and third-party systems including use of ServiceNow's Integration Hub, and/or custom APIs.

Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.

Ability to analyze existing CIs, their relationships with other CIs, and effectively map them for the success of ITSM processes like Incident, Change, and Problem & Knowledge.

Experience with configuring/developing Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB.

Experience with improving Discovery performance and coverage and building effective dashboards for senior leaders, service owners and executives to show accurate and up to date results of our CMDB health.

Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools

ServiceNow tool experience in Discovery module and Service Mapping module.

Good experience in conducting workshops with enterprise users about CSDM framework and how it would be applicable for them.

Ability to configure ServiceNow discovery and Service Mapping in order to discover infrastructure components.

Ability to conduct workshops and coordinate with Infrastructure & Application architects to gather information needed to aid discovery and service mapping

Ability to assist and coordinate with engineers in rolling out discovery & service mapping

Ensuring documentation of all configurations being designed

Ability to set up and maintain discovery schedules, configure probes and troubleshoot in case of issues.

Good understanding of architecture / infrastructure concepts.

Good understanding of basic application, server, network, storage and cloud infrastructure components.

Ability to configure MID servers to be able to test and ensure discovery.

Experience in troubleshooting patterns while performing discovery via the service mapping module in ServiceNow.

Coordination with ServiceNow to handle unique discovery requirements that might arise during the project.

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