JOB SUMMARY

The Concierge Analyst is responsible for preparing samples and measuring specifications using prescribed lab equipment for each product. Researches and analyzes samples by following established procedures in order to determine sample condition and specifications. Record data and measurements. Conducts internet searches, identifies candidate matches and similar products in today’s market, makes report comments, and generates reports based on correct specifications. Maintains optimal efficiency and quality standards.

KEY RESPONSIBILITIES

• Conducts research on manufacturers, distributors, and vendor websites to identify product specific information. Determines similar products, pricing, and product availability.
• Measures, evaluates, and analyzes all sample specifications, assessment form information, database selections, websites, and library samples to ensure accuracy in determining like, kind & quality selections, matches, or similar products.
• Operates and utilizes lab equipment/tools as required, following current lab procedures.
• Documents and verifies all unusual specifications, poor sample conditions, and any aspects of individual samples that does not comply with industry norms by placing internal notes and report comments in ITEL software.
• Communicates with manufacturers, distributors, and vendors as required by specific products.
• Generates a customer report containing findings of the analysis.
• Files and stores samples according to set procedures.
• Assists in “Disaster Recovery” implementation and building wrap exercises for hurricane preparedness.
• Assists other departments as needed or directed.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• High school diploma or equivalent required; some college preferred.
• At least two (2) years of job-related experience required, preferably in the flooring, siding, roofing, construction industries.
• Must be detail-oriented and have the ability to evaluate mathematical data and arrive at a decision quickly.
• Ability to operate light industrial machinery, measuring devices (ie. microscopes, calipers, vision systems, spectrometers, etc.), and a variety of general lab tools.
• Ability to effectively balance multiple tasks
• Effective problem solving
• Proficient with Microsoft Office Suite or related software

PREFERRED

• Some college coursework

KEY COMPETENCIES

• Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Adaptability to Change :ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
• Interpersonal Communication :ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
• Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Cultural Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Must be able to lift up to fifteen (15) pounds
• Frequent use of office machines to include telephone, computer, and printer