JOB SUMMARY

The System Engineer I is responsible for supporting and managing the organizations' computer systems, including software, hardware, and networks. They are responsible for designing, installing, and supporting the entire system or may specialize in one area of the computer system, such as security infrastructure or telecommunications. This position collaborates with cross-functional teams to gather and analyze requirements, design technical solutions, and implement best practices to maintain a high-quality computer operations environment.

KEY RESPONSIBILITIES

• maintain, and support computer networks including servers, VPNs, routers, switches, and other hardware and virtual appliances and machines.
• configuration, installation, and maintenance of network communication and data networks and tools.
• monitor computer networks and associated computing environments like software systems, software applications, equipment, and configurations.
• diagnose, and solve hardware, software, and other issues affecting the network and devices.
• disaster recovery environments and networks, DR procedures, and testing.
• assessment and analysis of the company’s data communication network, identify needs, and recommend solutions to ensure the underlying architecture of all networks (LAN/WAN, WLAN, SDN) results in maximum performance and functionality.
• assist Security Operations with assessment and analysis of the company’s data security infrastructure to ensure that the security posture within the network architecture meets SOC 2 and ISO 27000 requirements.
• Conduct ongoing IT infrastructure monitoring to ensure SLA uptime, analyze issues and problems across the network infrastructure, provide technical solutions and resolve issues affecting the operation and performance of the network.
• maintain, and enhance documentation of the network infrastructure and information security including design documents, operations documents, troubleshooting guides and training materials, including product, test, and DR environment.
• monitor and maintain SSO / SAML compliance, VPN, APIs, and other tools.
• with IT team on the information security design, implementation, and monitoring of corporate networks, data, applications, and hardware.
• Collaborate with IT team to help develop, make recommendations, and conduct research on emerging cloud technologies and cloud networking to support infrastructure development efforts.
• up to date with technology industry changes to assist in keeping the organization’s infrastructure up to date and optimized.
• Install, configure, and upgrade hardware and software.
• Analyze and troubleshoot technical issues, providing timely and effective solutions.
• Train users in the use of new IT systems and hardware.
• level 1 and 2 support, assisting with level 3 support as requested.
• Partner with selected MSP to make sure processes are being followed. Tasks associated with this may result in afterhours assistance.
• related tasks that may be assigned while supporting, growing, and maintaining the business as assigned by the Director of IT.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• degree; or related education and/or training; or equivalent combination of education and experience.
• at least 2 years of network engineering, architecture and security experience.
• Proficient with technology infrastructure, IT operation principles and best practices.
• Proficient in SOC, NIST, and ISO 27000.
• Experience with virtualization and cloud technologies.
• Experience in IT costs and their impact on the business.
• Experience with split shifts and emergency onsite support and DR situations if requested.
• Familiarity working in high-performance teams and demonstrated teamwork abilities .

PREFERRED

• Excellent written and verbal communication and interpersonal skills
• Strong problem-solving and analytical skills

KEY COMPETENCIES

• Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Ability to Change : ability to be flexible and supportive, react swiftly to and able to assimilate change positively and proactively in rapid growth environment
• Communication : ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
• Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Ability to act with a clear sense of ownership ; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Ability to travel 10% of the time between multiple company sites.
• Must be able to lift up to fifteen (15) pounds
• Frequent use of office machines to include telephone, computer, and printer