Job Summary: We are seeking tech-savvy individuals with a knack for problem-solving and a passion for puzzles and riddles to join our dynamic team as Claims Investigation Specialists. This role involves investigating claims of non-receipt, utilizing various systems and SQL queries, and making informed decisions based on your findings. Candidates should be comfortable working from home, disciplined, and capable of managing their time effectively.

Duration: Long-term contract, with no plans to convert to a permanent position.

Schedule: Tuesday to Saturday, 1:30 PM - 10:00 PM

On-Site Location: Bloomington, MN

Key Responsibilities:

• Queue Management: Log in to our systems daily and manage your assigned queue of cases.
• Investigation: Analyze cases, examine various data points, and investigate claims of non-receipt.
• Decision-Making: Apply investigative findings to determine the appropriate course of action for each case.
• Collaboration: Seek assistance when needed and collaborate with team members to resolve complex cases.
• System Navigation: Utilize our order management system, reshipment processing system, and approximately 15 other systems to gather necessary information.
• Customer Interaction: Listen to customer calls, read chat transcripts, and research customer and driver information to gather evidence for case resolution.

Required Skills and Qualifications:

• Tech-Savvy: Comfortable navigating multiple systems and using technology to solve problems.
• SQL Knowledge: Familiarity with SQL queries is preferred; ability to quickly learn and use prewritten queries.
• Problem-Solving: Strong analytical skills and an interest in solving puzzles and riddles.
• Decision-Making: Ability to make informed decisions based on gathered data.
• Communication: Excellent verbal and written communication skills.
• Remote Work: Self-disciplined and mature enough to work independently from home.

Preferred Experience:

• Law Enforcement: Experience in law enforcement is a plus.