Opportunity available for Voice and Data Consultant. In this role you will consult with customers and assist with inquiries related to voice and data networks. Assess user needs and provide tailored technology solutions.

Responsibilities :

• Provide consultation and support to customers regarding network-related inquiries.
• Assess user needs in voice and data communications and recommend technology solutions.
• Explain features and costs of services, arranging for the delivery of appropriate technical services.
• Track and manage customer requests through an enterprise ticketing system.
• Assist customers with billing and database issues.
• Serve as an escalation point for complex voice and data network service issues.
• Provision, configure, troubleshoot, and maintain:
• Network switches and ports
• Voice lines and equipment
• Call center features such as ACDs, Auto Attendants, and reporting tools
• Monitor incident resolution to ensure service level expectations are met.
• Develop, document, and implement new solutions for the knowledge base.
• Continuously update knowledge on new products and services to provide informed advice to users.
• Undertake special projects, including voice and data usage reporting, documentation, information sharing, and peer training to maintain current and emerging technology skills.

Qualifications :

• Experience in supporting voice and data networks and telecommunication consulting.
• Knowledge of Call Center design and implementation, including auto-attendants, Automatic Call Distributors (ACDs), and routing policies.
• Experience with provisioning, configuring, and maintaining PBX and VoIP phone systems.
• Proficiency with multiple operating systems.
• Highly self-motivated with excellent attention to detail.
• Quick learner of new computer applications.
• Strong troubleshooting skills.