Location: Langley AFB

Clearance: Must possess a Secret clearance

Description: 

• Provide enterprise systems maintenance and repair, maintain servers, software systems, and networks.
• Implement, troubleshoot, diagnose, validate, and resolve hardware, software, firmware, and network problems for system administrators.
• Configure, maintain, and upgrade network connection devices, network hardware/software equipment, and automation equipment, to include running utility software, isolating client, server, or peripheral configuration problems, cleaning file systems of extraneous temporary and log files, and maintaining the approved system
• Support the acquisition, planning, integration, implementation, accreditation/authorization, and analysis of critical structures, processes, policies, tools, and products to ensure that they provide the appropriate technologies and functionalities of a specified system.
• Coordinate installation, network implementation, and operation of systems with the host unit, planners, and external system program offices.
• Assist Information Systems Security Manager (ISSM) and Information Systems Security Officer (ISSO) in providing systems security management, technical analysis, and documentation support.
• Administer user accounts, file permissions, print queues, load and configure software packages, updates, and patches and perform system backups.
• Provide technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems, management information base (MIB), Object Identifier (OID), Simple Network Management Protocol (SNMP), Windows Management Instrumentation (WMI) and Storage Area Networks (SAN) to diagnose and troubleshoot network problems.
• Develop and enhance SolarWinds application LAN/WAN and server monitoring, reporting, and alerting processes across the MAJCOM to improve device health, status, reporting, and patching.
• Identify communication service requirements, system architectures and designs; perform analysis, design, and create integration/ implementation plans with required
• Analyze and provide recommendations regarding emerging network related
• Provide weekly updates of activity and status as requested by the government lead; attend meetings to provide leadership situational awareness and recommendations through
• Provide support, input, and documentation for effective project management of network related programs and projects as requested by the government lead.
• Surge In cases of real-world emergencies and in support of exercises, occasional surge support will be required. The contractor shall identify backup technicians to provide telephone support for troubleshooting and resolving issues. Historical averages from the past several years indicate approximately ten (10) total labor hours (annually) of service delivery occurs outside of and in addition to normal duty hours. These ten (10) hours are not per employee, rather over the entire annual contract performance. As directed by the COR, the contractor shall provide qualified telephone support within one hour or arrive on-site within two hours.

Knowledge, Skills, and Abilities:

• IA Technical Level II (i.e., GSEC, Security CE, SSCP) certification IAW DoDI 8140, DoD 8570.01-M, and AFMAN 17-1303.
• Bachelor’s degree in computer science, information management or related discipline plus three (3) years’ experience or associate degree in computer science, information management or related discipline plus seven (7) years’ experience.
• Two (2) years’ experience in administrating, configuring, installing and technical expertise in managing and operating SolarWinds.
• One (1) year experience in telecommunications and network administration in a large, distributed environment with emphasis on military operations.
• One (1) year experience in life-cycle management of LAN/ Wide Area Network (WAN), test and evaluation, data performance and collection, quality assurance metrics and Microsoft Office applications.
• Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate/Professional (CCNA/CCNP) or UNIX systems, network control center operations, requirement analysis, and computer-aided drawing, preferably Visio.
• Two (2) years’ experience demonstrating network planning and integration
• Two (2) years’ experience with numbered air force (NAF) or higher staff organizations and base[1]level network architecture, as well as technical experience working issues with AFSPC NetOps organizations.
• One (1) year experience in the installation, implementation, backups, administration, and management of all aspects of SolarWinds.
• Experience using Microsoft-suite of applications tools, to include Word, Excel, PowerPoint, Visio, Project, and SharePoint.