Job Details
Job Location
IVX Health Headquarters - Brentwood, TN
Position Type
Full Time
Education Level
Bachelor's Degree
Travel Percentage
No Travel Required
Job Shift
Monday - Friday, regular business hours
Job Category
Marketing / Advertising
Description
IVX Health is seeking a detail-oriented and proactive Healthcare Sales Support Specialist to join our team. The ideal candidate will excel at managing multiple priorities in a fast-paced environment, providing essential support to our sales team to ensure efficient operations and drive sales success. This role involves a blend of administrative tasks, customer service, and sales support, aimed at optimizing our sales efforts and enhancing customer satisfaction.
Be a part of our vision to become the nation's preferred destination for pharmaceutical care of complex chronic conditions! By supporting our sales team, you will help us deliver an unmatched care experience built on world-class service and clinical excellence.
KEY RESPONSIBILITIES

• Sales Team Support
  • Create market and territories within the CRM for field sales activities.
  • Assist in the onboarding and training of new sales hires on CRM and other systems.
  • Manage and update sales data inside the CRM to ensure data integrity and continuity with other internal reporting systems.
  • Respond to internal sales questions and resolve issues promptly and efficiently, utilizing the FreshWorks ticketing system.
  • Create and manage new center postings across website directories.
  • Collaborate with sales leadership to establish and extract metrics for tracking performance and success.
  • Assist various departments with CRM data extraction and reporting
• Documentation and Reporting
  • Ensure accurate and timely entry of sales data into relevant systems.
  • Maintain accurate records of sales activities and patient interactions.
• Training and Development
  • Train new sales staff on how to use the CRM efficiently.
  • Provide ongoing support and training to the sales team on CRM tools and sales processes.

BENEFITS
At IVX Health, we value our team members and offer comprehensive benefits to support their wellbeing. Join us and take advantage of:

• Medical, Dental, and Vision Insurance: Includes prescription drug coverage and telemedicine services.
• Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Health Protection: Coverage for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Use pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term options.
• Fertility and Family Benefits: Resources and support through our partnership with Carrot.
• Life and AD&D Insurance: Life insurance and accidental death and dismemberment coverage.
• Counseling Services: Free resources for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to our Continuing Education Unit library.
• Charitable Giving and Volunteer PTO: Charitable giving match and volunteer PTO program.
• Employee Referral Bonus: Earn a bonus by referring talented individuals.
• 401(k) Plan with Company Match : Save for your future with our company-matched 401(k) plan.

Qualifications
ESSENTIAL COMPETENCIES AND SKILLS

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• 2 or more years of experience in a sales support or administrative role, preferably in the healthcare industry.

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.