Job Summary:

The General Manager is responsible for daily dispensing operations and ensuring all company and industry policies and procedures relating to dispensing activities are followed. Acts as the dispensary’s Designated Representative and directly manages dispensary staff, including but not limited to, scheduling, training, progress reviews, and discipline. Respond to all complaints or adverse events according to management policies and procedures.

Responsibilities:

·Manage dispensary cashflow, staff, schedules, inventory, and customer relations.

·Act as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.

·Coordinates with the retail leadership team to ensure accurate information is communicated to dispensary staff.

·Review inventory par levels and communicate discrepancies or concerns with the Inventory Manager.

·Drives the implementation of company programs by motivating and supporting the store team to develop and implement plans that meet organizational objectives.

·Plans, identifies, and delegates responsibilities to the Assistant Dispensary Manager(s) and/or store-level team to ensure a smooth flow of operations within the dispensary.

·Coordinate and communicate operational goals to staff on a daily and weekly basis. 

Interact with vendors, purchaser, security, and transport personnel to coordinate purchase, delivery, and transfer of marijuana products, retail products, equipment, and supplies.

·Hold and lead team meetings to discuss location initiatives and upcoming changes through shift meetings and other means of consistent communication. 

·Solicits feedback to understand customer needs and the needs of the community.

·Provide all dispensary employees with training, coaching, feedback, and developmental opportunities.

·Assist and support unhappy customers by finding equitable solutions to each situation.

·Provide regular inventory, sales, and profitability reports to the corporate retail team.

·Maintain and hold responsibility for accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns in accordance with local laws and regulations.

·Actively participate in all interviews and hiring decisions for the location.

·Other duties as assigned. 

Requirements:

·High school degree or general education degree (GED) is required.

·A minimum of 2 years of experience as an Assistant Store Manager and/or Store Manager in Cannabis led retail store. 

·At least 21 years of age.

·Professional and leads with integrity and honesty.

·Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.

·Demonstrated passion to serving the adult cannabis community.

·Proven ability to manage teams effectively.

·Excellent communication and customer service skills.

·Highly proficient in MS Office Suite.

·Strong operational skills in a customer-service environment.

·Ability to handle confidential and sensitive information.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment:

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

EEO Statement:

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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