24 Call Center Representative Jobs in Birmingham, AL
Ivy Rehab Network is Hiring a Call Center Representative Near Birmingham, AL
Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job DescriptionCompensation: $14-18/HR
The Call Center Representative / Patient Engagement Advocate works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your Responsibilities Will Include
- Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
- Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.
- Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality.
- Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
- Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
- Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
- Effectively inform and educate patients on insurance and about our financing/payment plan options.
- Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
- Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
- Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
- May work in other channels such as outbound, email, chat, etc.
- Perform other duties as assigned.
- Good listener
- Collaborative and team player
- Ability to display caring attitude and be empathetic
- Multi-task-carry on engaging conversation while following proper protocols for information capture
- Receptivity to coaching as well as understanding your strengths and opportunities for development
- Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
- Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
- Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
- Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Job Summary
Full Time
Energy
$37k-49k (estimate)
09/08/2024
10/03/2024
ivyrehab.com
HARRISON, NY
500 - 1,000
2003
BENTLEY BLUM
$5M - $10M
Energy
Related Companies
About Ivy Rehab Network
Founded in 2003, Ivy Rehab is a rapidly growing network of best-in-class outpatient physical & occupational therapy clinics dedicated to providing exceptional care and personalized treatment to get patients feeling better, faster. We currently operate over 240 clinics with over 1,600 dedicated team members throughout New Jersey, New York, Connecticut, Illinois, Indiana, Michigan, Virginia, and South Carolina. Ivy Rehab is committed to continuing education and professional growth and development. We offer exceptional salaries and benefits including 401(k) match, $1,000 continuing education, PTO..., etc. We are looking for excellent physical therapists with a strong clinical background and interests in sports medicine and orthopedics to join our team.
More
Show less
The job skills required for Call Center Representative include Call Center, Customer Support, Written Communication, Support Services, Coaching, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
Similar Jobs
Popular Articles
