Field Service Technician

Qualifications: The following are preferred or desired unless specifically stated:

• High school diploma or equivalent required; CompTIA A Certification or AS degree preferred.
• Minimum One (1) year IT technology store support experience preferred.
• Demonstrated proficiency across all IT store support technologies using advanced troubleshooting techniques, including point of sale, network, printers, digital multi-meter, cabling, etc.
• Sub-assembly hardware repair experience preferred.
• Demonstrated proficiency in the use of common troubleshooting utilities.
• Professional communication and interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively using all standard business methods of communication.
• Advanced written communication skills required to provide accurate notation, invoicing, and equipment information within each service request.
• Must work well within a fast-paced logistics environment, moving product quickly within the supply chain.
• Strong organizational skills required.
• Must possess a strong sense of urgency in managing customer Service Level Agreement(s).
• Must have a demonstrated ability to work in adverse repair environments.
• Must possess ability to work independently.
• Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check
• Other duties assigned as needed.

Key Responsibilities include, but not limited to:

• Troubleshooting, repair, installation, and de-installation of technology issues in live customer environments.
• Complete maintenance, repairs, installations, and recovery of all supported hardware within an aggressive SLA (Service Level Agreement) environment.
• Manage service request for projects and break/fix maintenance.
• Responsible for managing all logistics hardware handling requirements.
• Responsible for maintaining clear, accurate and timely updates on all service requests in adherence with service request standards.
• Work with customer support centers on service problem updates, support issues, and concerns with supported IT systems.
• Adhere to repair standards and service levels established for each customer.
• Must have the ability to work a flexible schedule including night(s) and weekend(s).
• Must have the ability to provide personal transportation. Extensive driving may be required, and travel will be reimbursed.
• Approximately 10% out of town travel will be required.