The Claims Support Coordinator is responsible for either validating and verifying claim information, or the prior authorization of active claims.The Claims Support Coordinator is responsible for ensuring the prescriptions are processed accurately and in a timely manner to meet our internal SLAs.
WHAT YOU'LL DO

• Ensure accuracy on patient and claim detail in core system prior to invoices being generated
• Contacts insurance carriers to confirm and obtain information in a timely fashion
• Investigates claims to obtain missing claim data
• Documents all communication with insurance carriers, physicians, law firms and patients in the approved format
• Consistent awareness and comprehension of policy/procedure changes
• Communicates effectively and articulates ideas verbally and in writing
• Accountable for actions and decisions demonstrated in daily tasks
• Is working towards achieving the expected goals for the role
• Is focused on the quality and accuracy of their respected focus area

WHAT YOU'LL NEED

• 1-2 years in a supportive office role
• NO IWP experience is needed in this role
• Excellent customer service skills
• Independent problem solver
• Detail oriented
• Modern office procedures and methods including computer equipment and supporting applications

MAKE A DIFFERENCE WITH IWP
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers' compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it's the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you'd like to be part of, we'd love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
IWP is an Equal Opportunity Employer.IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law.All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@IWPharmacy.comWe will make a determination on your request for reasonable accommodation on a case-by-case basis.