JOB DETAILS

We are looking for IT Support candidates with a networking background.

• Engage with the Local IT team to evaluate the need for external support if internal resources do not have enough capacity.
• Communicate costs to the business by informing RITMs about costs related to the LAN implementation including, but not limited to:

Hardware Costs (HWC)

One Time Costs (OTC)

Monthly Recurring Costs (MRC)

• Order the entire list of network assets identified in the Bill of Materials (BOM) by engaging Customer’s Partner, Logicalis
• SD-WAN (Overlay) Services
• Request quote to VENDOR for SD-WAN implementation based on the SD-WAN target setup
• Raise pricing request with VENDOR including the following information:

Site Full address

Customer details (incl. VAT ID/ EORI)

SD-WAN topology:

Hardware

Setup

License

• Request Solicitation for Offer (SFO) to Vendor following cusotmer internal cost approval
• Communicate costs to the business by informing RITMs about costs related to the SD-WAN implementation including, but not limited to:

Hardware Costs (HWC)

One Time Costs (OTC)

Monthly Recurring Costs (MRC)

• Request hardware, installation, and managed services ordering documentation from respective accountable owners VENDOR
• Send Purchase Order (PO) to VENDOR
• Coordinate with the Service Design Team Architect to gather the completed Network Design documents and Runbook to be passed along to VENDOR for validation
• Request validation of the network design from VENDOR
• Request validation of the runbook from VENDOR
• Create and share a Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN
• Validate Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN
• Confirm successful delivery of all network assets contained within the Purchase Order from VENDOR
• Schedule a “Go-Live” window and Microsoft Teams (or similar conference bridge) to integrate the SD-WAN in Customer network by coordinating with VENDOR, FS, SD, Ops, and SecOps Teams to ensure they are aligned on date, time, and responsibilities
• Facilitate “Go-Live” call with all appropriate parties to ensure activation is completed successfully
• Connectivity (Underlay) Services
• Work with Customer Network Lead Service Owner (SO) to define target Underlay setup, including but not limited to:

Site Type

Target Topology

Product

Technology

ISP Tier

Required Bandwidth (upload/download)

Contention Ratio

Synchronous BW

Full-path/ISP/Last-mile redundancy

SLAs

• Work with Customer Network Domain SO on the target Underlay setup approval
• Request new Underlay connectivity services via email to the Masergy Client Experience Manager and to the ACG Client Success Manager and include the following information:

Full address

Target underlay setup

Request Local IT to complete the Customer Information Form (CIF) file