The function of this position is to support the Sales team in the Welcome Center, Tour Center and Model Gallery, and coordinate Tour Center administrative duties. The Tour Center Assistant serves as a critical support resource to the Sales team and ensures smooth operation of the Welcome Center, Tour Center and model Gallery. This position is also responsible for processing calls in a professional, enthusiastic, courteous, and timely manner. The daily work environment is dynamic and exciting.

Knowledge/Experience

• High school diploma or equivalent required; BA/BS preferred
• A high level of proficiency in MS Office required
• Overall computer experience required
• Knowledge of the home building and real estate industries a plus, but not required

Specific Responsibilities

Key Result Area #1 – Concierge

• Greet, welcome and deliver the “Trilogy Experience” to all visitors other than guests
• Split time between the front entry area of the Tour Center, the Lifestyle Gallery, and the Model Gallery as needed
• Reconnect Guests and Future Members with the Community Representative who has been serving them when they return to the Tour Center
• Ensure that the Lifestyle gallery and front entry rotunda stay neat and presentable throughout each day

Key Result Area #2 – Tour Center Administration

• Ensure the telephone system is maintained and functioning, i.e.: evening message, voice mail systems, etc.
• Complete any necessary tasks designated by Sales Manager, Assistant Sales Manager or Tour Center Coordinator during the day to ensure communication requirements are met.
• Complete daily, weekly and monthly reports.
• Have knowledge of community sales, cancellations and guest traffic.
• Receive and distribute mail (postal, interoffice and e-mail).
• Order and maintain office supplies and forms.
• Ensure community information packets are available for disbursement to meet needs based on guest traffic.
• Maintain all operational records and files, as well as correspondence.
• Prepare Member binders.
• Prepare key packets and audit for completion prior to scheduled Home Delivery date

Key Result Area #3 – Welcome Center

• Execute the desired sales experience with every visitor
• Communicate Guest information with the Tour Center Operator including the full name, zip code, and description of the Guests
• Greet each appointment by name and inform them that the team member they are meeting with will be waiting for them. Contact the team member and inform them that their appointment has arrived
• Confirm that all Welcome Center facilities, equipment, and technology are fully functioning and clean at all times

Key Result Area #4 – Operator

• Communicate with the Welcome Center team members regarding all visitors; obtain the full name and zip code of all new and return guests and the name of all other visitors
• Make sure the Sales staff is in place and ready to greet all incoming guests.
• Track and record all new and return traffic and other visitors
• Receive and direct all incoming telephone calls.

Key Result Area #5 – Zone of Beauty - Models

• Coordinate the maintenance of the Tour Center and Model Gallery
• Complete Trilogy Vision audit checklist
• Complete the daily model checklist, performing thorough and complete daily inspections. Resolve any issues immediately or bring to the attention of the maintenance team

Qualities for Success

• Weekend and Holiday hours required (key in a successful sales environment)
• Able to effectively multi-task
• Well organized in a busy office setting
• Able to understand and meet the demands of various internal and external members
• Able to learn quickly when facing new problems and challenges
• Able to develop and apply processes for solving and correcting problems
• Able to deal effectively with changing schedules, priorities and members needs
• Works effectively with others
• Follows a methodical process and can easily spot inconsistencies, errors, and omissions
• Responsible self-manager
• Proactive in anticipating problems before they arise and adjusting accordingly
• Accepts criticism as an opportunity to improve
• Excellent written and verbal communications skills

Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V