Hotel Assistant General Manager AGM
Description:
JGroup Hospitality is looking for a talented AGM to join our team at our 3 lodging properties. The AGM is responsible to assist the General Manager (GM) for all aspects of operations at our 3 properties, day-to-day staff management and guest satisfaction. He / She should be an ambassador for the inn/hotel brands, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction and work closely with the hotel owners.

As the AGM you are responsible for ensuring guests and potential guests receive the utmost in hospitality from the time that guests book a room until the end of their stay. In concert with providing the utmost in hospitality, your responsibility is to ensure that: the guest rooms, common areas and grounds are clean; furnishings, small appliances, HVAC and plumbing are in working order. You will also play a role in managing listings, room pricing and relationships with OTAs. We expect integrity, attention to detail, and an outgoing personality. Please see below for key functions to help you along the way.

The ideal candidate is a seasoned hotel professional with management & leadership skills with a can-do attitude and hands-on experience. Available to work when needed, including nights, weekends and holidays. Work week is based on a minimum of 50 hour work week. On call nights required.

Excellent computer skills required. Previous customer service and general computer experience required.

KEY ATTRIBUTES:

- Professional personality
- A creative bent for creating memories for our guests
- Upbeat, lively personality
- Well spoken, friendly towards guests, creates a memorable experience to drive repeat visits
- Ability to problem solve, quickly and often autonomously
- Oversee and manage housekeeping, front desk staff, leading by example
- Provide concierge services to guests regarding information and tickets/reservations for restaurants, entertainment, tours and events, etc in the Seacoast
- Relays pertinent information to GM and housekeeping as needed and receives/responds to non urgent requests/needs that may have arisen overnight

AGM DUTIES AND RESPONSIBILITIES:

Operations
- Provides valet and car parking services
- Customer Service
- Errands as needed
- Room inspections

Marketing - Working with the GM to execute the following:
- Online Reservation Management
- Email and phone correspondence when required
- Assist with social media and marketing
- Create room packages
- Develops relationships with area businesses including wedding and event planners and entertainment venues

Housekeeping - Work with housekeeping staff to do the following:
- Refresh rooms when needed
- Perform full housekeeping when needed
- Ensures each property and rooms are tended to before guest arrival
- Coordinates room status updates with the housekeeping department including: check-outs, late check-outs, early check-ins, and special requests
- Investigates complaints regarding room cleanliness, furnishings, or fixtures and equipment, and takes corrective action
- Maintains the cleanliness and neatness of the INN common areas
- Knows all safety and emergency procedures including accident prevention policies
- Ensures entryways and sidewalks are clear of ice and snow at all times

Key Competencies:
- Demonstrates Ethics & Integrity
- Ability to work independently and as part of a team
- Communicates Effectively
- Has high level Time Management, Problem Solving and Decision Making skills

Other Working Conditions
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of each property. A varying schedule to include evenings, holidays and extended hours may be expected, as business needs dictate.
Varied weather conditions are expected
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
All employees must maintain a neat, clean and well-groomed appearance
Drivers' License in good standing

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday
• Nights as needed

Ability to Commute:

• Portsmouth, NH (Required)

Work Location: In person