General Summary

Oversees Work Reception Center (CRC) staff to ensure customer requests for service on articles or utilities are responded to timely and with acceptable customer services

Essential Duties and Responsibilities

• Manages team of Work Order Clerks to include scheduling, discipline, work performance, etc.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew
• Schedules service call and dispatches service crew.
• Calls or writes customer to insure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Other duties as assigned

Knowledge, Experience and Skill Requirements

• Strong written and oral communication skills in English.
• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical skills.
• Strong work ethic and team player mentality.

Work Experience

• 2 years experience Possess formal training on the operation and use of DMLSS-FM system with experience using DMLSS in a hospital or clinical setting
• 2 years experience in a dispatch or similar customer service center position.
• 1 year experience in a customer service center supervisory position.

Education, Licenses and Certification

Required:

• High School Diploma

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)