215 Customer Service Representative Jobs in Boston, MA
J.T.M. Food Group is Hiring a Customer Service Representative Near Boston, MA
- The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Job Summary
Full Time
$43k-54k (estimate)
06/26/2024
07/24/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Customer Support, Customer Satisfaction, Presentation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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