What are the responsibilities and job description for the Office Admin/Call Center Representative position at J-Tech Construction?
Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team for a dual role as a Office Administrator and a Call Center Representative. You will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Overseeing clerical tasks, such as sorting and sending mail
- Taking and delivering messages
- Maintain office cleanliness
- Providing assistance to management team members and executives as needed
- Working through daily leads and delegating them to sales team associates
- Follow up with ongoing leads and sales phone calls
- Welcoming visitors to the office
- Provide accurate information about products, services, and company policies
- Perform data entry tasks to update customer records and maintain accurate documentation
- Manage office tasks such as filing, organizing documents, and maintaining office supplies
- Transcribe voicemail messages or other audio recordings as required
Skills:
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient typing skills with a high level of accuracy
- Experience in data entry and office management is preferred
- Excellent attention to detail and proofreading skills
- Customer service-oriented mindset with the ability to handle difficult situations professionally
- Strong clerical skills, including filing, record keeping, and document management
- Ability to transcribe audio recordings accurately and efficiently
- Previous experience in customer support or call center environment is a plus
We offer competitive compensation and benefits packages, including health insurance, and paid time off after one year of employment.
If you have the required skills and are ready to take on this exciting opportunity, please submit your application online. We look forward to reviewing your application.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Omaha, NE 68144: Relocate before starting work (Required)
Work Location: In person
