Role: Provides each guest with exceptional arrival/departure experience by servicing vehicle and luggage demands as needed. Ensures timely check-in/out and proper handling of luggage/guest vehicles/room deliveries. Perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS: Must possess high school diploma or GED. Minimum one (1) year previous experience in guest services. Must possess excellent communication skills. Be able to drive automatic and manual vehicles.

REQUIRED CERTIFICATE/LICENSE: 

• Valid Nevada Driver’s License,
• TAM Card and Complete Motor Vehicle Report

MAJOR JOB DUTIES: Duties include, but are not limited, to the following

• Greet and thank each guest during the arrival and departure experience.
• Assist, retrieve, store guest luggage. 
• Perform room deliveries.
• Open car/lobby doors for all guests.
• Maintains traffic control, ensuring fire lanes are kept clear at all times.
• Secure taxis and other transportation for guests.
• Maintain proper control of all guest keys.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

 The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed mostly in an outdoor environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers.
• Requires prolonged sitting or standing and mobility throughout the property.
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 80 lbs.
• Requires lifting items weighing up to 80 lbs.
• Prolonged periods of standing and/or walking.
• Requires eye/hand coordination.
• Requires use of standard office equipment. 
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals